Pella Windows & Doors of Montana · 2 months ago
Sr. Manager, Digital Pro Experience
United States
Full-time
Remote
Senior Level
7+ years expPella Windows & Doors of Montana is a leading company in the window and door industry, known for its innovation and design. They are seeking a Sr. Manager for Digital Pro Experience to drive revenue growth through digital strategies and enhance the customer experience for B2B segments.
Building Materials
Responsibilities
Define & set the digital roadmap comprised of omni-channel experiences and capabilities that attract new B2B customers and fuel existing customer propensities to increase revenue growth
Partner with other stakeholders and peers to build business cases that have clear objectives for the problem to solve, the proposed solution, and the projected outcome or business value
Manage a suite of digital products (native, web, & hybrid) using data-driven information to plan which capabilities to build, in which application, and how to scale the experience through iterative design and development
Drive continuous progress by being resourceful, adaptable, and creative with minimal direction and limited resources
Deliver high-impact results and track key performance indicators to measure success, identify strategic pivots, assess customer satisfaction, and ultimately quantify value
Accountable for the B2B digital strategy’s outcomes, driving higher retention, increased purchasing behavior, and improved customer experience efficiencies
Proactively engage with business partners and stakeholders to understand market trends, competitive landscape, channel segments, and customer needs, leading to opportunities for differentiation and growth
Serve as the voice of Digital CX - communicating the plans, updating progress, and reporting performance from the leadership level to the dedicated delivery teams
Manage a team of direct and indirect reports that coordinate the planning and execution of the digital roadmap
Fosters strong cross-functional partnerships that enable collaborative planning and seamless delivery
Qualification
Required
7+ years of experience in Product Management (or similar role), preferably with a focus on Digital Product and/or B2B
Competencies of great leadership by showing the ability to see the bigger picture, anticipating and managing challenges, moving towards actionable priorities, and a high degree of emotional intelligence
Proven results in implemented digital strategies that tie back to a business objective or goal
Ability to succeed in ambiguity and thrive in a rapidly changing environment
Knowledge of technical aspects of software products (e.g. SaaS, Custom or Homegrown, On-Prem, Hybrid, etc) and the requirements for design, configuration, and integration
Ability to analyze data and make data-driven decisions
Passion to learn more and continue career development in the Digital & Product Management field
Bachelor's and/or Master's degree in Business, Marketing, Computer Science, or related field
Preferred
Agile approach to iteratively plan and deliver features, adapt quickly to change, and focus on continuous improvement
Strong problem-solving skills induced by creative out-of-the-box thinking
Excellent communication and collaboration qualities
Technical acumen in APIs, cloud-based platforms, integrations, and full stack programming is a plus
Benefits
Individualized talent development plans
Cross-functional experiences
Opportunities for career advancement through personal and professional development
Company
Pella Windows & Doors of Montana
Since 1987, Pella Windows & Doors, Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase