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Pella Windows & Doors of Montana · 2 months ago

(Bi-Lingual) Field Service Inspector

Medley, FL

Full-time

Onsite

Mid Level

3+ years exp

Pella Windows & Doors of Montana is seeking a Bi-Lingual Field Service Inspector to assist the Field Service Supervisor and Team. The role involves performing inspections, troubleshooting, and facilitating repairs to ensure customer satisfaction and timely service delivery.

Building Materials

Responsibilities

Responsible for performing a variety of duties to inspect, troubleshoot and facilitate the repair of products

Maintain courteous and professional demeanor when working with customers, contractors, management, and fellow associates

Determine disposition of product and who is responsible for defect/issue and repair

Possess strong organizational and time management skills

Capable of managing a dynamic inspection schedule based on established timeframes, priorities matrix and geographical location

Ability to work independently with limited supervision and create/manage a work schedule

Excellent interpersonal and customer communications skills

Complete and submit inspection reports for processing. Clearly communicate material, labor, equipment and special needs to complete field service on first appointment

Assist Field Service Techs as needed to achieve and maintain a high rate of call closure

Maintains a thorough knowledge of all products, install techniques and construction basics in order to perform diagnostic inspections and direct the repair of products in the field

Strong mechanical aptitude and demonstrates ability to understand and utilize appropriate tools

Responsible for making adjustments and basic repairs in order to solve an issue and avoid additional costs of dispatching a Field Service Tech

Flexibility to handle multiple and changing priorities

Proficiency with computers to track service tickets, re-order product, and document any/all issues with appointment

Communicate findings to help establish root cause of issue for RCCA feedback to plant

Communicate and collaborate with customers and contractors to resolve issues and help provide end user satisfaction

Ability to work flexible hours, sometimes outside the 'normal business hours' and travel as required

Must possess a current, valid Florida Driver’s License with at least a class 'E' for drivers of non-commercial vehicles

Maintains a professional appearance at all times

Ability to work in all environments (extreme heat/cold, rain)

Must be able to read, write and communicate using the English language

Must be able to read and understand instructions and possess basic arithmetic skills

Must be able to perform the essential functions of the job with or without reasonable accommodations

Attend and observe commercial project water tests as needed. Report results to Engineering for review

Perform other duties as assigned

Qualification

Field service experienceMechanical aptitudeCustomer focusProblem-solving skillsBilingual communicationBasic arithmetic skillsComputer proficiencyOrganizational skillsTime managementInterpersonal skills