Tennessee Valley Federal Credit Union (TVFCU) · 1 month ago
Member Solution Specialist/Vault Backup (Volkswagen)
Chattanooga, TN, USA
Full-time
Hybrid
New Grad, Entry LevelTennessee Valley Federal Credit Union (TVFCU) is seeking a Member Solution Specialist at Volkswagen to provide exceptional service and personalized financial solutions to members. The role involves engaging with members, promoting TVFCU products, and maintaining strong relationships while addressing financial inquiries and processing transactions.
BankingCredit CardsDebit CardsFinanceFinancial Services
Responsibilities
Promptly welcome members in the branch while promoting an atmosphere of exceptional member service through positive member interactions
Present TVFCU products and services at Volkswagen New Employee Orientations. Presentations are in person and include an overview of TVFCU, benefits of becoming a member, benefits of products and services, etc
Present at and attend any additional events or opportunities to promote TVFCU
Responsible for driving membership growth at the branch by leveraging all opportunities to speak to employees about TVFCU
Initiate and maintain engaging member conversations to understand member financial goals and/or concerns. Address inquiries by offering personalized solutions and accurate information
Proactively identify opportunities to deepen member relationships and recommend appropriate TVFCU products and services
Process various member transactions and inquiries, including, but not limited to, loan closings, issuing debit cards, answer online and mobile banking questions as well as troubleshooting basic online and mobile issues
Promote the benefits of digital banking by educating members on online and mobile banking
Maintain composure with a positive attitude while resolving member issues and discrepancies in a timely and professional manner. Collaborate with manager and/or relevant departments when necessary
Meet or exceed established production goals by uncovering needs and offering TVFCU products and services
Maintain in-depth knowledge to have the ability to answer routine to complex questions regarding products, services, policies and procedures
Maintain confidentiality of all member information
Maintain knowledge and comply with all policies and procedures. Complete all required training
Proactively demonstrate TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
Proven experience in customer service or sales role, preferable within the banking or credit union industry
A demonstrated track record of acceptable attendance and timeliness
Excellent interpersonal, communication, and presentation skills
Exceptional problem-solving skills and the ability to handle member concerns and complaints with professionalism and empathy
Ability to effectively interact with team members, members and potential members in a professional manner with a demonstrated ability to achieve individual goals
Strong attention to detail and accuracy in handling financial transactions and maintaining member records
Ability to work effectively both independently and as a part of a team in a fast-paced, dynamic environment
Proficiency in using email and Microsoft Office tools
Flexibility to work extended hours as needed
Demonstrated commitment to providing outstanding customer service and building long-term relationships with members
Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States
Criminal background check and drug screening
Pre-employment credit check required
Preferred
Additional certifications in finance or related fields are a plus
Company
Tennessee Valley Federal Credit Union (TVFCU)
Tennessee Valley Federal Credit Union exists to enhance members' lifestyles by offering a wide variety of financial products and services in 13 counties within the Tennessee Valley.
Founded in 1936
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Glen Chrzas
Chief Technology Officer
Company data provided by crunchbase