Bowl New England d/b/a Spare Time Entertainment · 2 months ago
Front Desk Attendant - Northampton, MA
Northampton, MA
Part-time
Onsite
New Grad, Entry Level
0+ years expBowl New England d/b/a Spare Time Entertainment is seeking a Front Desk Attendant to provide excellent customer service at their entertainment center. The role involves greeting guests, managing lane assignments, operating the POS system, and ensuring a clean and organized environment.
Fantasy SportsRecreationVideo Games
Responsibilities
Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.)
Greet guests, determine needs, assign open lanes, and provide start up instructions, as necessary
Answer guest inquiries over the phone and in person; providing accurate information
Inform guests of upcoming promotions, specials, and events
Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores
Issue, record and redeem gift certificates, coupons, etc. ... according to company policy
Balance receipts, count cash, and complete daily shift paperwork
Manage lane inventory and assists with lane turnover tasks
Maintain a sanitary, organized, and presentable area
Communicate with pit crews; operate call buttons, relay information, log calls, check response time
Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc
Perform opening and closing duties as required
Monitor guests for rule violations
Report all company violations to management
Other duties as assigned
Qualification
Required
6+ months previous entertainment center, hospitality, or retail experience
Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.)
Greet guests, determine needs, assign open lanes, and provide start up instructions, as necessary
Answer guest inquiries over the phone and in person; providing accurate information
Inform guests of upcoming promotions, specials, and events
Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores
Issue, record and redeem gift certificates, coupons, etc. ... according to company policy
Balance receipts, count cash, and complete daily shift paperwork
Manage lane inventory and assists with lane turnover tasks
Maintain a sanitary, organized, and presentable area
Communicate with pit crews; operate call buttons, relay information, log calls, check response time
Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc
Perform opening and closing duties as required
Monitor guests for rule violations
Report all company violations to management
Able to stand and walk for extended periods of time and able to lift 50 pounds
This position regularly requires long hours and frequent weekend work
Preferred
High school diploma or equivalent
Company
Bowl New England d/b/a Spare Time Entertainment
Spare Time Entertainment is a private, family-owned company that currently operates seventeen family entertainment centers in ten states throughout the Northeast, Southeast and the Midwest.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James M. Harrington, CPA
Chief Financial Officer
Heather Provost
Executive Vice President/COO
Company data provided by crunchbase