Royal Credit Union · 1 month ago
Mortgage Servicing Specialist
Mortgage Operations Center, 419 N Hastings Place, Eau Claire, Wisconsin, United States of America
Full-time
Hybrid
New Grad, Entry Level
$17.40/hr - $19.45/hrRoyal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. As a Mortgage Servicing Specialist, you will be responsible for servicing functions on mortgages and HELOCs, ensuring accuracy and compliance throughout the loan lifecycle.
BankingCreditFinanceFinancial ServicesMortgageNon Profit
Responsibilities
Support Members and team members with mortgage and HELOC servicing
Resolve complex issues
Ensure accuracy throughout the loan lifecycle
Provide support to both Royal Credit Union Team Members and Members for all of Royal's mortgage and HELOC loan products with exceptional, efficient, and accurate Member Service
Complete and accurate processing of transactions to avoid repurchase or collection risks
Ensuring compliance with daily processes
Qualification
Required
High School Diploma or Equivalent
Previous customer service experience
Must be bondable upon hire
Working knowledge of financial services and basic accounting principles, with the ability to process transactions accurately and avoid repurchase or collection risks
Strong sense of Member service, excellent interviewing and listening skills, and confident, articulate, and professional written and verbal communication
Excellent organizational and time management skills; able to function efficiently under multiple deadlines, high volume, and changing priorities
Analytical and critical thinking skills to resolve complex issues, de-escalate upset Members, and maintain meticulous attention to detail
Readily learns new technologies, uses Royal's digital solutions, and has a basic understanding of Microsoft Outlook, Word, Excel, PowerPoint, and Teams
Preferred
Experience working in a call center environment and/or financial institution
Benefits
Comprehensive medical, dental, and vision insurance plans
5% 401k employer match
Paid family and sick leave
Vacation and sick time accruals
Childcare reimbursement
Tuition and student loan debt assistance
Pet insurance
Company
Royal Credit Union
Royal Credit Union provides banking, loans, and credit services.
Founded in 1964
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon Riechers
President and CEO
Jon Hehli
CFO
Recent News
2025-11-19
2025-10-11
Company data provided by crunchbase