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Chubb · 1 month ago

ESIS Recovery Representative

436 Walnut Street, Philadelphia, PA, 19106, US

Full-time

Onsite

Mid Level

Chubb is a global insurance provider, and they are seeking an ESIS Recovery Representative. The role involves maximizing collections through effective communication and compliance with regulations while ensuring high levels of customer service.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Includes maximum collection on all files through appropriate actions and decisions such as telephone contact, the proper handling and documentation of mail, including placing pertinent documents into the Apollo system, timely follow up, and effective use of the RSI diary date system

May be responsible to allocate checks to the PCRS system

Must be in compliance with the FDCPA at all times

Maintain ACA Certified Collector Certification

Must maintain a pass rating of 90% or better on the QR self-reviews

Comply with RSI best practices

VISA Vendor Management process, acting as a liaison between the Collections Vendors and Chubb/ESIS Claim Team. Must demonstrate the ability to adapt to change as our focus changes from collections to vendor management

Must demonstrate the ability to organize work effectively, and complete daily tasks in the most efficient manner possible

Shows the understanding of business processes used in unit and provide feedback or suggestions on how to improve those processes

Must show the ability to prioritize work , placing emphasis on critical tasks rather than treating everything as equally important

Identify when processes or tasks need to be changed, then communicating those changes to management including the reasons why, and the benefits for the process change

When placing a file in preliminary with a question, a suggestion should be included regarding the best way to resolve the issue

Must show the ability to move files forward toward resolution rather than just issuing another letter or attempting another call

Manage AS400 Queue within the 30 day standard

Must deliver a high level of Customer Service to both Clients and Customers

Demonstrates ability to manage and direct file reviews

Consistently respond in a timely & appropriate manner to customer inquiries

Maintain positive relations with accounts

Maintain positive results on SAS/EASE instructions

Ability to work with Team Members and Clients

Display a positive attitude and support teamwork within your team/office

Maintain appropriate attendance and embrace change in the workplace

Improve job knowledge by engaging in self-development and sharing knowledge with co-workers

Actively train and mentor less seasoned claims representatives

Serve as “back-up” to Team Leader and handle special projects

Communicate any claims or customer service issues promptly to the proper resource, i.e. CVP, Mgr., PLM, Team Leader, Account Executive, Client, etc

Develop competency to access claims within the new ECOS claim system and the Work View file system

Qualification

ACA Certified Collector CertificationAS400 Queue ManagementFDCPA ComplianceCustomer ServiceProcess ImprovementTeam CollaborationMentoring SkillsCommunication Skills

Required