MIEC · 1 month ago
Membership Engagement Coordinator
Lafayette,CA,US
Full-time
Hybrid
Mid Level
$24.26/hr - $38.36/hr
3+ years expMIEC is a professional liability insurance company that partners with the Alameda-Contra Costa Medical Association (ACCMA) to support local physicians. The Membership Engagement Coordinator will focus on recruitment, retention, and engagement of members, ensuring they feel welcomed and connected to the organization.
Customer ServiceFinancial ServicesHealth CareInsuranceMedical
Responsibilities
Supports the recruitment of new members and the retention of current members
Assists in onboarding new members to ensure they are connected to benefits and services
Works with ACCMA staff to ensure accurate member records and contact information are maintained in the CV database
Is actively engaged in membership renewal process, leading personalized outreach efforts
Assists with membership-related questions, responding to inquiries by phone, email, and in person with professionalism and care
Develops and maintains positive relationships with members, sponsors, and community partners
Tracks member participation in programs, events, and committees
Assists in the planning and execution of member events, educational programs, and networking opportunities
Assists with marketing and communications, including email newsletters and member updates, related to member events and programs in collaboration with Communications Manager
Manages event logistics, including invitations, registrations, name tags, and onsite support
Supports events at which the organization is represented such as Medical Staff Presentations and community events
Supports the Director-level staff with membership reports and related projects
Prepares and maintains reports on membership trends and engagement
Collaborates with colleagues to coordinate cross-departmental initiatives
Qualification
Required
Associate's Degree required
Must have a valid California driver's license or adequate form of transportation that enables the ability to carry and distribute event and marketing materials
Strong interpersonal and communication skills with a customer service orientation
Proficiency with Microsoft 365 Suite and database/CRM systems
Excellent written communication skills, with the ability to create clear, compelling, and professional materials
Excellent organizational skills, attention to detail, and the ability to manage multiple priorities
Strong public speaking skills, including the ability to confidently give presentations to small and large groups
Ability to utilize and analyze data to inform decision-making and improve membership strategies
Creative thinker with the ability to think outside the box and try new approaches to enhance member engagement
Comfortable with occasional evening or weekend events
Self-motivated, proactive, and able to work independently while collaborating as part of a team
Ability to travel to conferences and offsite events as needed
Preferred
Bachelor's Degree preferred
At least 3 years of professional experience in membership, communications, customer service, or a related field preferred
Benefits
401(K) + Pension Plan
Health Insurance
Vision and Dental Insurance
Generous Paid Time Off Plans
Company
MIEC
MIEC offers medical professional liability, health care, safety, surgeon insurance services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Denis Dillon
CFO
Recent News
Company data provided by crunchbase