Suki · 1 month ago
Senior Manager, Customer Value and Analytics
Redwood City, CA
Full-time
Hybrid
Senior Level
$160K/yr - $200K/yr
6+ years expSuki is a leading technology company that provides AI voice solutions for healthcare. As a Senior Manager, Customer Value & Analytics, you will shape how Suki demonstrates impact for healthcare customers by harnessing data to quantify and articulate the value of Suki’s ambient listening solutions.
Artificial Intelligence (AI)Health CareMachine LearningNatural Language ProcessingSoftware
Responsibilities
Define and calculate the key value metrics for ambient listening solutions, including clinical documentation time reduction, encounter throughput, coding accuracy improvement, clinician after-hours time reduction, and overall workflow efficiency, to quantify ROI for providers and health systems
Hire, manage, and grow a high-performing team of data analysts, providing coaching, establishing analytical standards, developing career paths, and scaling team capabilities as our customer value function expands
Build and maintain the data infrastructure needed to measure value at scale, including pulling, normalizing, and validating data from multiple EMRs, operational systems, and Suki’s platform
Analyze adoption and utilization patterns to determine clinical impact, identify gaps, and surface actionable insights for customers and internal teams
Develop automated dashboards, reproducible reports, and executive-ready presentations that clearly communicate value and performance trends for executive business reviews
Maintain a strong understanding of healthcare benchmarks, CMS guidelines, and clinical workflows to contextualize findings and ensure analytical accuracy
Partner with Marketing to translate quantitative results into compelling case studies and evidence-backed value stories
Drive effective cross-functional collaboration with Product, Marketing, Sales, and Clinical teams to ensure data requirements are met, analytical insights inform roadmaps and commercial strategy, and value narratives are consistent across the organization
Establish robust analytical processes and quality-control methodologies to ensure accuracy, repeatability, and trust in all customer value outputs
Qualification
Required
Bachelor's degree in a quantitative field; advanced degree (Master's or equivalent) preferred
6+ years of experience in analytics, data science, healthcare consulting, or value/ROI roles within healthcare or AI/SaaS
Hands-on experience with data pipelines or lightweight data engineering, including working with structured and unstructured clinical data
Strong understanding of E&M coding, CMS guidelines, healthcare benchmarks, and provider operations/clinical documentation workflows
Advanced proficiency with analytics tools and programming languages (e.g., SQL, Python, R, Tableau, BigQuery)
Excellent communication skills with the ability to distill complex data into clear, compelling insights for diverse audiences
Demonstrated leadership ability, including mentoring or managing analysts
Strong critical thinking, prioritization, and fast, effective communication
Experience working in healthcare technology, specifically with SaaS and EMR systems
Highly organized with strong project management skills; able to influence through persuasion and cross-functional collaboration
Entrepreneurial mindset, comfortable with ambiguity, and motivated to drive continuous improvement in a fast-paced environment
Company
Suki
Suki provides AI-powered voice solutions that streamline healthcare documentation processes.
201-500 employees
H1B Sponsorship
Suki has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (7)
2023 (5)
2022 (6)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
Zoom VenturesHedosophiaMarch Capital
2025-01-30Series Unknown
2024-10-10Series D· $70M
2021-12-07Series C· $55M
Leadership Team
Punit Soni
Chief Executive Officer
Jallel Harrati
SVP & GM, New Business Development
Recent News
2025-11-01
2025-10-31
2025-10-29
Company data provided by crunchbase