Gem · 4 months ago
Business Operations Senior Associate
San Francisco
Full-time
Hybrid
Mid, Senior Level
$151K/yr - $170K/yr
4+ years expGem is an AI-first all-in-one recruiting platform trusted by industry leaders. The Business Operations Senior Associate will design and execute customer programs, collaborating across teams to drive successful customer activation and product adoption.
EmailInternetRecruitingSoftware
Responsibilities
Design, build, and operationalize customer onboarding programs
Effectively plan and implement thoughtful customer lifecycle management to drive customer activation, retention, and expansion
Define and own KPIs: Determine the optimal strategies and most effective use of resources to achieve program goals *(e.g. manage a software budget and allocation of internal resources)*
Campaign management: Design, implement, optimize, and A/B test both email and product campaigns, including in-product walkthroughs, onboarding email sequences, and scaled customer touchpoints from CSMs
User experience: Conduct user interviews and research to determine optimal product flows, sharing back insights to our EPD team
Cross-functional collaboration: Manage multiple stakeholders and work with teams across Customer Success, Product, Engineering, and Sales teams to drive program outcomes
Qualification
Required
4-8 years of experience total
2-5 years of experience minimum in foundational experience in management consulting, investing, or investment banking
Minimum 1+ years experience at a technology company
Experience leading complex and ambiguous strategic/operational initiatives
Strong business intuition and understanding of key business drivers and operating metrics
Prior ownership of customer/user KPIs
Highly analytical, with strong problem-solving skills and ability to extract insights from customer & usage data
Experience with SQL or other querying languages
Excellent written and verbal communication skills
Experience crafting effective customer-facing content and managing internal stakeholders
Proven ability to influence cross-functional groups and leadership
Strong sense of initiative & ownership
Proactive and display a clear bias for action
Comfortable working autonomously and prioritizing the highest impact workstreams
Preferred
Prior domain exposure to product analytics, customer lifecycle, growth marketing, or customer success teams
Prior experience at product-led growth companies
Benefits
Highly competitive salary & equity
10-year window to exercise your stock options
Supportive Flexible Time Off program
16 paid holidays, including regular company-wide wellness days
Best-in-class medical, dental & vision insurance
$1,200 annual stipend for learning and development opportunities
16 weeks of Paid Parental Leave for birthing and non-birthing parents
New Parent Perks totaling $1,500 and flexibility upon return to work
Company
Gem
Gem is a recruiting platform that integrates with third-party applications such as LinkedIn, Gmail, etc.
51-200 employees
H1B Sponsorship
Gem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
Funding
Current Stage
Growth StageTotal Funding
$148MKey Investors
ICONIQ GrowthGreylockAccel
2021-09-28Series C· $100M
2020-07-16Series B· $37M
2019-03-12Series A· $9M
Leadership Team
Steven Bartel
Co-founder / CEO
Susan Phan
CFO & COO
Recent News
Business Standard India
2025-12-21
2025-12-10
Accel
2025-12-10
Company data provided by crunchbase