Customertimes · 1 month ago
JR-131003 Account Manager
New York, NY
Full-time
Onsite
Entry Level
3+ years expCustomertimes is seeking a strategic and relationship-driven Account Manager with expertise in nurturing client partnerships and driving customer satisfaction. The role involves managing relationships within assigned accounts, collaborating with internal teams, and driving revenue growth through upselling and cross-selling opportunities.
MobileOutsourcingProduct DesignService IndustrySoftware
Responsibilities
Manage and grow relationships within assigned accounts, ensuring high customer satisfaction (NPS) and identifying and pursue expansion opportunities
Partner with clients to understand their business challenges and offer solutions from CT portfolio
Collaborate with internal teams (e.g., presales, practices, delivery, technical) to ensure client expectations are met and outcomes are delivered
Drive incremental revenue through upselling, cross-selling, and renewals within your account portfolio
Share customer feedback and industry trends (e.g., manufacturing/distribution challenges, Financial Services) with leadership to refine service offerings
Maintain accurate records of account health, opportunity status, and next steps in the sales CRM
Qualification
Required
3+ years of experience in account management or client-facing roles within IT services (e.g., custom software, system integration, CRM, ERP)
Proven ability to manage $1M+ accounts and build trusted relationships with client influencers, decision makers and stakeholders
Negotiation, problem-solving, and communication skills
Fluency in English (written and spoken)
Experience in manufacturing or distribution sectors, with an understanding of supply chain or operational challenges
Familiarity with Salesforce platforms, Data and Digital engineering services
Company
Customertimes
Customertimes is an expert product development and systems integration partner, engineering digital solutions that scale on-demand.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Maksym Matiash
SVP Sales EMEA
Alex Patsko
VP Products (Globally), Managing Director Europe
Recent News
Digital Journal
2025-02-05
Forbes
2024-04-09
Company data provided by crunchbase