Toyota North America · 1 day ago
Technical Manager - Salesforce Marketing Cloud
Plano, TX
Full-time
Onsite
Senior Level
7+ years expToyota North America is a leading automotive company focused on innovation and customer experience. The Technical Manager will oversee the technical design and strategy for Salesforce Marketing Cloud, ensuring alignment with product roadmaps and leading a high-performing technical team.
Manufacturing
No H1B
Responsibilities
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time
As the Technical Lead (TL) for a factory, this position requires an individual with robust technical engineering expertise
The TL will supervise the technical design of the product and direct the factory's technological strategy
Collaborating closely with the Product Owner, Domain Architects, and Technology Domain Owners, the TL will be integral to assembling and maintaining a high-performing factory
They are tasked with aligning the team's technological proficiency with the product roadmap
The Technical Lead holds a critical role in identifying feature requirements, outlining the team's technical vision, and converting these elements into a comprehensive backlog for the development team
This individual is charged with providing technical leadership, fostering innovation, and assuring successful execution of requirements
Additionally, this role entails managing external SaaS providers to amplify our technical capabilities
The role demands a fusion of deep technical expertise, superior execution skills, and exceptional communication abilities to collaborate with cross-functional teams
As a Salesforce Serving Platform Technical Lead, you will be responsible for architecting, developing, and maintaining Salesforce solutions to meet business objectives
You will lead technical discussions, mentor developers, ensure best practices, and optimize platform performance
The role requires a deep understanding of Salesforce architecture, integrations, and development best practices
Proven track record of leading Salesforce implementations, migrations, and integrations
Deep knowledge of Salesforce Marketing Cloud modules (Journey Builder, Email Studio, Mobile Studio, Advertising Studio, Audience Builder, Automation Studio)
Strong expertise in Service Cloud setup (case management, live agent, knowledge management, Omni-Channel)
Hands-on experience with Salesforce APIs (SOAP, REST), SSJS, AMPScript, SQL queries in Marketing Cloud
Strong grasp of Salesforce development (Apex, Visualforce, Lightning Components) and declarative tools (Flows, Process Builder)
Configure and customize Salesforce Marketing Cloud (e.g., Journey Builder, Email Studio, Mobile Studio, Automation Studio)
Configure Service Cloud features like Case Management, Omni-Channel Routing, Service Console, Knowledge Base, and CTI integrations
Develop and oversee integrations with external platforms (CRM systems, ERP, websites, mobile apps, etc.) using APIs, ETL tools, and Marketing Cloud Connect
Lead the architecture, design, and implementation of Salesforce Marketing Cloud and Service Cloud solutions
Create scalable, flexible, and high-performing architectures that meet business and technical requirements
Design data models, integration patterns, API strategies, and automation workflows across Marketing and Service operations
Conduct audits of existing Salesforce orgs and recommend optimizations
Research and propose new Salesforce features, AppExchange apps, or emerging technologies to enhance marketing and service operations
Design scalable customer engagement strategies including personalization, segmentation, and automation journeys
Ensure Salesforce solutions comply with security, privacy regulations (like GDPR, HIPAA), and organizational policies
Excellent problem-solving and analytical skills
Strong communication and stakeholder management abilities
Ability to lead cross-functional teams and mentor junior staff
Qualification
Required
7+ years of Salesforce platform experience, with at least 4+ years in Marketing Cloud and Service Cloud
Proven track record of leading Salesforce implementations, migrations, and integrations
Deep knowledge of Salesforce Marketing Cloud modules (Journey Builder, Email Studio, Mobile Studio, Advertising Studio, Audience Builder, Automation Studio)
Strong expertise in Service Cloud setup (case management, live agent, knowledge management, Omni-Channel)
Hands-on experience with Salesforce APIs (SOAP, REST), SSJS, AMPScript, SQL queries in Marketing Cloud
Strong grasp of Salesforce development (Apex, Visualforce, Lightning Components) and declarative tools (Flows, Process Builder)
Configure and customize Salesforce Marketing Cloud (e.g., Journey Builder, Email Studio, Mobile Studio, Automation Studio)
Configure Service Cloud features like Case Management, Omni-Channel Routing, Service Console, Knowledge Base, and CTI integrations
Develop and oversee integrations with external platforms (CRM systems, ERP, websites, mobile apps, etc.) using APIs, ETL tools, and Marketing Cloud Connect
Lead the architecture, design, and implementation of Salesforce Marketing Cloud and Service Cloud solutions
Create scalable, flexible, and high-performing architectures that meet business and technical requirements
Design data models, integration patterns, API strategies, and automation workflows across Marketing and Service operations
Conduct audits of existing Salesforce orgs and recommend optimizations
Research and propose new Salesforce features, AppExchange apps, or emerging technologies to enhance marketing and service operations
Design scalable customer engagement strategies including personalization, segmentation, and automation journeys
Ensure Salesforce solutions comply with security, privacy regulations (like GDPR, HIPAA), and organizational policies
Excellent problem-solving and analytical skills
Strong communication and stakeholder management abilities
Ability to lead cross-functional teams and mentor junior staff
Preferred
Certifications (preferred but not mandatory): Salesforce Certified Marketing Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Application Architect or System Architect, Salesforce Certified Marketing Cloud Developer (bonus)
Bachelor's in information technology or related field is preferred
Hands on development experience with the following code/platforms - Java 17+, React, Micro services, Spring boot, Spring Cloud, Spring Batch, Kubernetes, Mongo DB, Document DB, Postgres SQL
Progressive experience coding and reviewing code – Java, SQL, Java Spring Boot, React
Proven experience leading and mentoring a technical team
Ability to work with Business Team members and providing technical direction for solutions of requirements
Experience working in Cloud Environments. (AWS, Azure)
Collaborate effectively with cross-functional teams, including product management, design, quality assurance, and operations
Regularly contribute as a hands-on senior developer in development, automation, testing, and environment management activities
Current knowledge of scripting and programming languages, various business applications, state of the art technology and current trends in the computer industry
Benefits
A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Relocation assistance (if applicable)
Company
Toyota North America
At Toyota, we’re known for making some of the highest quality vehicles on the road. But there is more to our story.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.5MKey Investors
ARPA-E
2024-12-18Grant· $4.5M
Leadership Team
Tetsuo Ogawa
CEO
Brian Kursar
Group Vice President - Head of Enterprise AI
Recent News
Morningstar.com
2026-01-05
2026-01-05
Company data provided by crunchbase