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Charles River Laboratories · 1 month ago

Donor Recruitment Coordinator

Los Angeles, CA

Full-time

Onsite

Entry Level

$26.49/hr - $29.62/hr

2+ years exp

Charles River Laboratories is a global leader in the customization of human-derived biological products and services for biomedical research. The Donor Recruitment Coordinator is responsible for supporting diverse duties related to the donor program, including attracting and retaining donors, maintaining records, and participating in community outreach to stimulate interest in donor programs.

BiotechnologyHealth CarePharmaceutical

Responsibilities

Attract and retain donors for the company’s donor center programs, including community events, hospital involvement, on-site recruitment, internal and external marketing initiatives, and donor/lead education

Serve as a brand ambassador for the business in the community and within the donor center

If applicable, follow up with all accepted prescreens regarding the program and preparedness for the first donation. Follow up with deferred or rejected prescreens regarding potential referrals to the program

Maintain donor retention and recognition programs

Maintain records and reports of donor recruiter activities in the assigned area to assure continuity of recruitment programs

Ensure and maintain an adequate supply of donor recruitment materials for use in the assigned area

Answer the telephone and greet on site donors and others in a professional, pleasant, and courteous manner

Compile monthly statistics to measure and track prescreen results and demographics

Establish a tracking system to monitor the efficacy of various recruitment approaches

Actively participate in the development of advertising and promotional products

If applicable, follow-up with donors who have become inactive. Investigate cause and encourage them to return to the program

If applicable, assure donor satisfaction through regular follow-up with donors to ensure their donation was as pleasant an experience as possible and to collect feedback toward increasing our level of service

Provide accurate information to potential donors regarding procedures to be performed including safety/hazards of the procedures

Participate in community organizations and activities such as Chamber of Commerce and service clubs to stimulate interest in the donor programs and establish potential donor referral sources. Participate in outreach programs such as health fairs and expos

Constantly develop new donor sources. Maintain an ongoing public and media relations program in the assigned area

Exposure to bloodborne pathogens and need to follow SOPs and CGMPs for protection

Knows and follows safety rules relative to area(s) or responsibility. Follows Standard Operating Procedures (SOPs) and Current Good Manufacturing Practices (cGMPs) and external regulations regarding the products and procedures

Able to read, interpret, understand and follow the company and industry manuals and compliance standards such as Standard Operation Procedure manuals, Current Good Manufacturing Practices, FDA and AABB regulations

Qualification

Customer service experienceOffice work experienceCommunity engagementPublic relationsDonor educationRecord keepingSafety complianceStatistical analysis

Required

High school diploma or equivalent

Attract and retain donors for the company's donor center programs, including community events, hospital involvement, on-site recruitment, internal and external marketing initiatives, and donor/lead education

Serve as a brand ambassador for the business in the community and within the donor center

If applicable, follow up with all accepted prescreens regarding the program and preparedness for the first donation

Follow up with deferred or rejected prescreens regarding potential referrals to the program

Maintain donor retention and recognition programs

Maintain records and reports of donor recruiter activities in the assigned area to assure continuity of recruitment programs

Ensure and maintain an adequate supply of donor recruitment materials for use in the assigned area

Answer the telephone and greet on site donors and others in a professional, pleasant, and courteous manner

Compile monthly statistics to measure and track prescreen results and demographics

Establish a tracking system to monitor the efficacy of various recruitment approaches

Actively participate in the development of advertising and promotional products

If applicable, follow-up with donors who have become inactive

Investigate cause and encourage them to return to the program

Provide accurate information to potential donors regarding procedures to be performed including safety/hazards of the procedures

Participate in community organizations and activities such as Chamber of Commerce and service clubs to stimulate interest in the donor programs and establish potential donor referral sources

Participate in outreach programs such as health fairs and expos

Constantly develop new donor sources

Maintain an ongoing public and media relations program in the assigned area

Exposure to bloodborne pathogens and need to follow SOPs and CGMPs for protection

Knows and follows safety rules relative to area(s) or responsibility

Follows Standard Operating Procedures (SOPs) and Current Good Manufacturing Practices (cGMPs) and external regulations regarding the products and procedures

Preferred

2 years of customer service experience and/or 1 year general office work preferred

Customer service background strongly preferred

Company

Charles River Laboratories

Glassdoor3.3

At Charles River, we are guided by our strong purpose—to create healthier lives—which centers around the patients who rely on the therapeutics we help to develop, the animals in our care, to our planet, and to the passionate and skilled people who are at the heart of our organization and make it all possible.

Founded in 1947

Wilmington, Massachusetts, USA

10001+ employees