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CAMBA · 1 month ago

Assistant Program Director, Magnolia House Women’s Shelter

Brooklyn, NY

Full-time

Onsite

Entry, Mid Level

$72K/yr - $75K/yr

2+ years exp

CAMBA is a community organization dedicated to building an inclusive New York City by offering a range of services to nearly 80,000 individuals and families. The Assistant Program Director will oversee various aspects of the Magnolia House Women’s Shelter program, ensuring compliance with contract requirements, managing staff performance, and enhancing service delivery to clients.

Health CareNon ProfitProfessional ServicesSocial

Responsibilities

Understand all aspects of contract requirements and communicate this understanding to staff

Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices

Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements

Observe direct reporting staff engaging with clients and/or supervisory staff

Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints)

Assist the Vice-President in providing oversight for all aspects of the program in his/her absence

Prepare reports and statistical information for both CAMBA management and funder use

Assist in the analysis of program and demographic client data to make programmatic improvements

Organize onsite and offsite training opportunities for professional development of staff

Confer with the Vice-President and/or other CAMBA management staff as needed regarding programmatic and personnel issues

Ensure and maintain all regulatory agencies (i.e.-Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.)

Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS’ Performance Incentive Plan

Develop program content to address residents needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations

Plan, coordinate and facilitate social/peer support and ADL events

Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols

Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment

Provide assistance and follow-up in regards to critical incidents with clients

Liaison with Food vendors and/or sub-contractors to ensure appropriate service delivery and quality

Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns

Ensure staff utilization of electronic database and conduct oversight to ensure data integrity

Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)

Review and sign time sheets

Prepare performance appraisals for direct reporting staff

Attend staff/funder/outside agency meetings as requested

Immediately report to the appropriate Vice-President any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability

Complete incident reports, weekly, and monthly reports

Facilitate interdepartmental communication and conduct regular staff/departmental meetings

Tasks may be modified, expanded and/or assigned over time