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Shift4 · 1 day ago

Customer Service, Associate

Center Valley, PA

Full-time

Onsite

New Grad, Entry Level

Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. They are seeking Customer Service Representatives to provide front-line support to merchants, resolving inquiries related to payments and POS systems. This role requires technical curiosity and problem-solving skills to manage multiple tasks while delivering clear communication.

FinanceFinancial ServicesPayments

Responsibilities

Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts

Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms

Diagnose technical issues and escalate complex cases to higher-tier teams when necessary

Use internal systems, knowledge bases, and tools to provide fast and accurate support

Educate users on self-service features and digital support tools

Document cases and follow up to ensure full resolution

Manage multiple communication channels (phone, email, chat, ticketing) efficiently

Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools

Qualification

Customer service experienceTechnical support experiencePayment processing knowledgePOS systems familiarityMultitaskTechnical curiosityVerbal communication skillsWritten communication skillsProblem-solving skills