Burlington Stores, Inc. · 3 days ago
Manager Network and Telecommunications Services
Beverly, NJ
Full-time
Hybrid
Senior Level, Lead/Staff
$115K/yr - $150K/yr
10+ years expBurlington Stores, Inc. is seeking a Manager of Network and Telecommunications Services responsible for the design, delivery, and operation of the company's enterprise network and voice infrastructure. The role focuses on ensuring stability and scalability of network systems while leading a team that drives operational excellence and service improvement.
ApparelE-CommerceRetail
Responsibilities
Lead and develop the Network and Telecom team (internal, contract, and offshore MSP resources) to deliver a resilient, high-performing network environment
Drive operational excellence across global delivery teams through structured governance, KPIs, and continuous service improvement
Oversee design, implementation, and operation of enterprise network and telecom infrastructure across stores, distribution centers, and corporate offices
Partner with Architecture and Security to define standards, modernization initiatives, and lifecycle roadmaps aligned with enterprise strategy
Manage network availability, performance, and capacity planning using proactive monitoring, analytics, and trend reporting
Govern MSP and carrier performance, ensuring SLA compliance, service quality, and transparent performance reporting via dashboards and QBRs
Provide technical oversight for routing, switching, wireless, SD-WAN, voice, and security services leveraging Cisco, Palo Alto, Aruba, Infoblox, and F5 technologies
Lead and drive excellence in network and telecom project delivery by ensuring scope, schedule, and quality adherence across internal and offshore teams
Govern change, incident, and problem management processes aligned to ITIL principles
Oversee RCA and remediation for major incidents across internal and MSP-supported environments
Manage budgets, contracts, and vendor performance scorecards; develop business cases and ROI models for technology investments
Monitor and report on key operational and delivery KPIs (availability, MTTR, SLA compliance, cost optimization, and project throughput)
Ensure audit readiness, security compliance, and adherence to regulatory standards
Serve as escalation point for critical incidents and key liaison to senior IT leadership for performance, risk, and capacity reporting
Define goals, manage workload distribution, and foster a culture of accountability, technical excellence, and continuous improvement
Oversee resource allocation, professional development, and on-call processes
Provide direction for routing, switching, wireless, SD-WAN, VoIP, and cloud integration
Champion initiatives to enhance resiliency, automation, and failover across managed service boundaries
Plan and execute network and telecom projects ensuring adherence to scope, schedule, and budget
Drive operational excellence across internal and offshore MSP delivery teams
Collaborate with Project Management, Security, and Application teams to deliver infrastructure supporting business growth
Manage MSPs, offshore partners, and carriers through structured governance, SLAs, and QBRs
Collaborate with Procurement and Finance on renewals, commercial negotiations, and cost optimization strategies
Drive continuous service improvement across vendors
Ensure adherence to ITIL and Agile principles for service management
Maintain documentation, policies, and processes supporting audit and compliance requirements
Monitor KPI and risk metrics and report regularly to leadership
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field
10+ years progressive experience in Network Engineering, Operations, and Delivery functions
5+ years of management experience leading internal and offshore MSP teams in large, distributed enterprise environments
Proven experience in routing (BGP, OSPF, EIGRP, MPLS), SD-WAN, firewalls, load balancing (F5), wireless (Aruba), and cloud integration (Azure & GCP)
Demonstrated success in driving excellence in service delivery, SLA attainment, and continuous improvement across global MSP partnerships
Strong experience in budgeting, cost optimization, and vendor performance management
Experience with ITIL-based operations and Agile delivery models
Strong leadership and people-development skills across global and blended teams
Deep technical knowledge of network architecture, operations, and performance optimization
Excellent communication and executive presentation skills
Proven ability to drive results and accountability in MSP/offshore delivery environments
Analytical and data-driven approach to decision-making
Financial acumen to manage budgets, contracts, and cost efficiency
Integrity, composure, and sound judgment in high-pressure operational contexts
Ability to operate effectively in a fast-paced, 24/7 enterprise
May be required to lift network or telecommunications equipment up to 40 lbs
Some travel to stores, distribution centers, and data centers required
Standard office environment; extended periods at a computer workstation
Ability to work flexible hours, including evenings and weekends, during critical incidents or maintenance
Preferred
Cisco (CCNP or higher), Palo Alto (PCNSE), Fortinet NSE, F5-CTS, and/or ITIL Foundation
Retail experience
Benefits
Medical, dental and vision coverage including life and disability insurance
Paid time off
Paid holidays
401(k) plan
Company
Burlington Stores, Inc.
Burlington Stores, Inc., headquartered in New Jersey, is a nationally recognized off-price retailer.
10001+ employees
H1B Sponsorship
Burlington Stores, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (7)
2022 (7)
2021 (4)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-10-07IPO
2006-01-18Acquired
Leadership Team
Travis Marquette
President, Chief Operating Officer
Durand Guion
Senior Vice President, Fashion Office
Recent News
2025-12-30
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2025-12-29
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2025-12-01
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