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Pella Windows & Doors of Montana · 1 month ago

Installation Supervisor

Orlando, FL

Full-time

Onsite

Mid, Senior Level

5+ years exp

Pella Windows & Doors of Montana is a leading company in the window and door industry, recognized for its commitment to quality and customer satisfaction. The Installation Supervisor will oversee the installation and order verification process, ensuring that installations meet company standards and resolving any customer concerns to enhance the overall customer experience.

Building Materials

Responsibilities

Work with the Sub-contracted Installers, Field Installation Specialists, Replacement Sales Consultants, and Sales Managers to assure a positive customer experience

Manage installation and order verification capacity to meet customer demand

Work with Retail PC team to ensure cost and time effective scheduling of sub-contracted installation teams

Maintain the job-site evaluation process to ensure that all requirements are being fulfilled and review any discrepancies. Confirm job-site suitability for the install process when needed and work with homeowner to resolve any discovered issues

Maintain all required insurance and licensing documentation for all sub-contracted installers

Oversee the payout system for installations including any back charges

Track installation performance by installer, maintain and periodically review with installers

Assist the installation team in early identification and formulation of a recovery plan as needed

Mediate customer installation concerns--- visit jobsite to determine appropriate recovery process

Communicate effectively, both verbally and in written form, with customers, field installation specialists, installers and sales staff in such a way as to reduce confusion, increase understanding and resolve disagreements

May be required to perform order verifications as needed to meet business needs

Responsible for the direct supervision of non-exempt team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group

Responsible for the direct supervision of independent sub-contracted installation crews. This includes, but is not limited to, selection, training, performance evaluation and development and all other misc. items that are involved in supervising this group

Analyzes data to help determine potential future business needs

Provides input and may prepare initial budgetary proposals for assigned cost centers

Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease

Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization

Qualification

Installation supervisionCustomer serviceProblem solvingMicrosoft OfficeContractors LicenseTeam playerCommunication skillsOrganizational skillsAttention to detail

Required

Bachelor's degree from four year college or university; or five to ten years related experience and/or training, or equivalent combination of education and experience

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills

Ability to read, interpret, understand and explain documents such as company policies and benefits

Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public

Must be able to listen, assess and diagnose hidden meanings, and empathize

Must be able to resolve conflict in the best interests of the business and our customers

Must display excellent phone and email etiquette, and the ability to communicate in a professional manner

Must be able to make eye contact and present appropriate persona for the situation when interacting with fellow employees or waiting on a customer/visitor in person on a regular and consistent basis

Must be a team player and exhibit a strong desire to learn and promote self-growth

Must be pro-active, have a good attitude, be self-disciplined, and self-motivated

Must be a 'take-charge' person with a demonstrated ability to follow projects through to completion

Attention to administrative detail is required

Must be articulate, able to give clear instructions, demonstrate organizational skills, and meet reasonable deadlines

Must be able to maintain strict confidence with regards to sensitive and protected personnel/confidential information

Must be able to gain trust, respect, and confidence of employees and managers

Must be able to hold firm when necessary, provide constructive feedback, and compromise when called for

Must present in a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors

Must have ability to understand and communicate basic math associated with operational costs and/or revenue

Must have the ability to interpret financial reports and commonly used company performance reporting methods

Must have ability to solve practical problems without close supervision

Must be able to determine appropriate resolution in dealing with employee concerns and questions and set appropriate boundaries

Must possess good thought processes, problem-solving skills, and investigative theory

Must be able to use sound judgment and make objective decisions in the company's best interest at all times

Must be able to demonstrate ability to synthesize people and events, problem solve, and engage individuals in effective conversation

The employee is regularly required to sit and use hands to finger, handle, or feel, especially with use of the phone and computer

The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings

The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl

The employee may occasionally lift and or move up to 25 lbs

Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company forms, correspondence, policies, brochures, state/local/federal employment law manuals, and other documents and reading materials as well as the computer

Must be available to work outside a 'normal' work week (overtime) as necessary, including evenings and weekends