Epsilon · 1 day ago
Principal Solutions Architect
St. Petersburg, FL
Full-time
Hybrid
Senior Level, Lead/Staff
5+ years expEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. The Principal, Solutions Architect acts as a primary technical liaison for clients, providing expert mentorship on SaaS, API, and integrations while collaborating with sales and internal teams to ensure seamless client integration and product expansion.
AdvertisingDigital MediaEmailMarketingMobileSocial Media
Responsibilities
Serve as the main technical point of contact during the pre-sales process and when existing clients seek product expansion. Engage with clients to understand their integration needs and provide tailored technical solutions. Collaborate with sales teams to address technical inquiries and communicate how our platform aligns with client goals for both onboarding and product expansion
Work with internal teams to design and propose integration solutions for new client onboarding or the expansion of existing clients. Develop detailed user documentation and present integration options, ensuring clarity on scope, technical requirements, and customization needs. Design technical plans and scope integration requirements for both initial client engagements and product expansion
Provide guide guidance on the architecture and setup of integrations from initial client engagement to product expansion. Help clients understand technical landscapes, including SaaS platforms, API configurations, and custom integration needs. Ensure integration points are clearly defined and feasible within the client’s scope, both for new clients and when expanding existing integrations
Effectively communicate complex technical concepts and integration processes to clients. Ensure clients have a clear understanding of both the initial integration and any new technical requirements tied to product expansions. Address potential challenges, resource needs, and implementation steps for successful integration
Partner with Business Development, Business Pre-Sales Onboarding, and Product teams to identify potential integration challenges early in the sales process and for new product expansions. Align technical requirements with business goals, ensuring smooth communication between sales, technical, and implementation teams
Collaborate with Product, Engineering, and other internal teams to ensure alignment between product capabilities and client expectations. Provide valuable technical insights from client interactions to guide product development and improve future integration offerings
Build and maintain strong relationships with clients, acting as a trusted technical advisor throughout the initial pre-sales engagement and again when they return for product expansion. Ensure clients feel confident in the integration process and in the technical solutions provided, fostering positive client experiences
Gather client feedback during the pre-sales process and product expansion phases. Relay valuable insights to internal teams to refine integration offerings and improve the product suite. Ensure that client needs are accurately captured and communicated to optimize future solutions
Facilitate seamless handoff from pre-sales to implementation teams by clearly communicating all system specifications, connection guidelines, and client expectations. For product expansions, ensure the integration plan is scoped, and the implementation teams are fully equipped to handle new requirements
Create and maintain comprehensive technical documentation related to integration options, process flows, and client-specific configurations. Ensure documentation is clear, accessible for internal teams, and serves as a reference for both new and expanded client integrations
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field
5-10+ years of experience in a technical pre-sales, solutions engineering, or integration advisory role in a fast-paced, technology-driven environment
Proven experience in engaging with clients to design, communicate, and deliver technical solutions for SaaS, API, and first-party integrations
Hands-on experience with integration architecture, API design, and working with enterprise-level integration platforms
Strong background in collaborating with cross-functional teams (Sales, Business Development, Product, Engineering, and Customer Success) to ensure alignment between client needs and technical capabilities
Experience in working closely with clients to translate complex technical concepts into actionable, understandable solutions that meet business objectives
Familiarity with metrics and benchmarks related to integration success, technical feasibility, and overall business impact, with a demonstrated ability to track and report on integration outcomes
Experience working in the SaaS or technology industry, with a deep understanding of cloud platforms, APIs, and system integrations
Excellent written and verbal communication skills, with a proven ability to deliver clear, concise, and effective presentations and technical documentation
Strong understanding of the integration lifecycle and how technical requirements align with client business goals during the pre-sales phase
Data-driven attitude with experience demonstrating analytics to assess integration effectiveness, identify challenges, and optimize solutioning strategies
Excellent problem-solving skills with the ability to quickly adapt to new technologies and evolving client needs
Technical Expertise: Possesses deep knowledge of SaaS platforms, APIs, and integration architectures, enabling effective consultation and problem-solving for complex technical integrations
Strong Communication Skills: Able to clearly explain complex technical concepts to both technical and non-technical collaborators, ensuring clients and internal teams understand integration processes and solutions
Client-Centric Attitude: Focused on building strong, long-lasting relationships with clients by understanding their needs, addressing concerns, and delivering tailored technical solutions that align with their business goals
Problem-Solving Ability: Quickly identifies technical challenges during the pre-sales process and develops creative, effective solutions to address client requirements and integration obstacles
Collaboration & Teamwork: Works effectively across cross-functional teams, including Sales, Product, and Engineering, to ensure alignment and successful execution of integration strategies and client solutions
Adaptability: Able to thrive in a fast-paced, evolving environment, adjusting to new technologies and client needs while maintaining a high level of technical precision and clarity
Analytical Thinking: Applies data and metrics to assess the success of integration solutions, identify areas for improvement, and optimize future integration approaches
Attention to Detail: Ensures that all technical requirements, integration documentation, and client expectations are thoroughly addressed, minimizing the risk of errors or misunderstandings during implementation
Preferred
Relevant certifications in technical integration, cloud computing, or SaaS solutions (e.g., Certified Integration Specialist, AWS Certified Solutions Architect) are highly desirable
Past experience with a Retail Media platform is highly preferred
Benefits
Flexible time off (FTO), 15 paid holidays
Paid sick time
Parental/new child leave
Childcare & elder care assistance
Adoption assistance
Comprehensive health coverage
401(k)
Tuition assistance
Commuter benefits
Professional development
Employee recognition
Charitable donation matching
Health coaching and counseling
Company
Epsilon
Epsilon is an all-encompassing global marketing company, a leader in creating connections between people and brands.
5001-10000 employees
H1B Sponsorship
Epsilon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (132)
2024 (128)
2023 (124)
2022 (201)
2021 (136)
2020 (137)
Funding
Current Stage
Late StageTotal Funding
unknown2019-04-15Acquired
Leadership Team
Myron Sojka
Chief Technology Officer
Lakshmana Gnanapragasam
Senior Vice President Strategy & Analytics
Recent News
Washington Technology
2025-12-19
Washington Technology
2025-12-09
2025-12-03
Company data provided by crunchbase