JTB Americas Ltd · 1 month ago
Hawaii - Associate, Customer Service Headquarters
Honolulu, HI
Part-time
Hybrid
Entry Level
$17/hr - $22.50/hr
1+ years expJTB Hawaii, Inc. is a dynamic leader in travel services and event planning within the Hawaiian Islands. The Associate, Customer Service Headquarters will coordinate communication between various departments and Japan branches, manage itinerary updates, and provide administrative support.
LeisureTourismTravel
Responsibilities
Under general direction of Manager, Assistant Manager, and Supervisor, coordinate and communicate tour-related information between Japan offices, vendors, and various departments
Adjust tour arrangements based on updated information sent by Japan. Assign and revise transaction-related movements in the database, and report to respective departments of any changes
Itemize finalized tours and inform pertinent departments of details such as hotel duration, categories, and flight changes
Create standardized arrangement forms for the entire Customer Service Division and oversee vehicle dispatch coordination
Report any major incidents that occur during the tour's stay in Hawaii to the Japan office and other relevant personnel
Remotely update and release necessary information to customers through the ‘Oli ‘Oli App and monitor screens on view at each Plaza locations
Communicate, report, resolve issues, and act as a liaison among various tour operation areas such as various Customer Service Division departments, Japan offices, and Mainland USA
Communicate with tour vendors to make requests and adjustments, including occasional tour waiver requests
Record information in the master file to support the bill check department in issuing invoices to the Japan offices
Issue and inventory meal coupons
Provide tour-related information to support all affiliated departments, companies, and personnel, including Japan offices and group affiliates
Performs special projects and other miscellaneous duties as assigned by management
Qualification
Required
High school diploma; or equivalent combination of education and experience
Possess more than 1 year of experience in the travel industry or equivalent skills
Must be able to speak, read and write in English and Japanese
Possess knowledge of the tour industry, tour movements, and arrangements; possess understanding of Japanese culture and etiquette
Possess working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment
Possess accurate math skills including usage of 10-key calculator, to be able to compute rates, ratios, and percentages
Problem-solving skills to flexibly meet demands of customers
Able to work independently and cooperatively with others, including employees, business partners, and customers in a professional and positive manner
Able to exercise self-control and handle stressful situations and upset customers
Able to work with concentration, accuracy, and attention to detail
Able to handle multiple tasks simultaneously
Preferred
Possess knowledge of customer service principles, including proper telephone etiquette and business protocol preferred
Company
JTB Americas Ltd
Established in 1964, JTB Americas, Ltd. is the 1st overseas subsidiary company of JTB Corp. JTB Americas, Ltd.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shigeyuki Suzuki
President & CEO
Recent News
2025-07-17
Company data provided by crunchbase