Covera Health · 3 weeks ago
People Operations & Experience Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$135K/yr - $155K/yr
4+ years expCovera Health is committed to ensuring high-quality healthcare and is seeking a People Operations and Experience Manager to enhance employee experiences throughout the employee lifecycle. This role focuses on managing operations, processes, and employee relations while fostering a cohesive culture in a remote-first environment.
Artificial Intelligence (AI)Employee BenefitsHealth Care
Responsibilities
Execute on the operations, processes, experiences and data management related to the employee life cycle, including onboarding, role and compensation changes, performance reviews, and offboarding
Clearly communicate policies, programs, and processes to employees at all levels, ensuring understanding and accessibility
Develop and deliver employee-facing resources and training to support professional development, engagement initiatives and promote transparency
Serve as an escalation point for complex employee inquiries, providing expert guidance and support
Manage and optimize People systems and technology, including HRIS (Justworks), ATS (Greenhouse), equity (Carta), company intranet (Confluence) project management (Monday.com) and performance management tool (Lattice)
Identify opportunities for process improvement and automation to increase efficiency and reduce administrative burden
Manage employee records and data privacy compliance
Develop and maintain people metrics and reporting, leveraging HRIS dashboards and analytics tools to inform decision-making and recommend proactive strategies
Manage and resolve complex employee relations cases involving workplace conflicts, policy violations, discrimination, harassment, and performance challenges
Provide expert guidance to managers on performance management, disciplinary actions, and Performance Improvement Plans (PIPs)
Conduct and document thorough, fair, and timely workplace investigations
Partner with General Counsel and People Leadership to ensure compliance with all applicable employment laws and internal policies
Stay up-to-date on changes in employment law and regulations and implement necessary updates to policies and procedures
Build and maintain trusted partnerships to understand and address manager/employee-related concerns and trends
Partner across the People team to coordinate performance review cycles, engagement surveys, and other company-wide people programs
Contribute to workforce planning, process documentation, and operational readiness for growth initiatives and organizational change
Oversee benefit and leave administration in partnership with Justworks and Sparrow
Lead the annual Open Enrollment process (staging materials, managing communications, and guiding employees through plan options and elections)
Collaborate with legal, managers, and immigration counsel to manage immigration processes (H-1B, green cards, work authorizations) while ensuring legal compliance
Support vendor management, including PEO relationships and coordination of global contractors
Partner closely with Finance on Payroll and Equity management
Act as a connector between in-office and remote employees to foster an inclusive and cohesive culture
Coordinate hybrid engagement initiatives - such as celebrations, recognition programs, and all-hands logistics - that strengthen relationships across the company
Back up support for the Executive Administrator (it takes a village!)
Lead and support planning and logistics for in-office events, meetings, and company gatherings
Ensure smooth daily office operations in clean, organized, and well-functioning workspace
Ensure amenities that enhance employee well-being and productivity, such as office supplies, snacks, lunches, and other items are available and replenished
Administer building access and security badges for employees and guests
Serve as one of the main points of contact for all office-related issues, proactively addressing needs to keep operations running smoothly
Take on new projects and responsibilities as assigned, with flexibility and a solutions-oriented mindset
Continuously seek ways to improve processes, programs, and the overall employee experience
Qualification
Required
4+ years of experience in People Operations experience in a high-growth or startup environment
Strong organizational skills and operational rigor with the ability to manage multiple priorities and deadlines, demonstrated in a dynamic, fast-paced environment
Understanding of employment laws and compliance practices, and a passion for staying up to date on changes in this space
Proven experience improving processes and systems with a focus on efficiency and employee experience
Proven ability to build trust and strong relationships across all levels of an organization
Comfort working independently and taking initiative to solve problems as they arise
Familiarity with HRIS platforms and G-Suite tools. We use G-Suite, Slack, Justworks, Carta, Lattice, Greenhouse, Monday.com and more
Benefits
Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
Vision & Dental
Flexible Time Off - take the time you need, when you need it
Covera Fridays - once a month, Covera takes a fully paid day off to unplug and recharge
401(k) Retirement Plan
Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
Annual Wellness stipend for fitness, mental health or other wellness expenses
Company
Covera Health
Covera Health is an AI-enabled diagnostic technology company focused on radiology performance and impact.
51-200 employees
H1B Sponsorship
Covera Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (1)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$84.88MKey Investors
Insight Partners
2023-11-01Series C· $25M
2021-08-23Series C· $27.88M
2020-01-09Series B· $23.5M
Leadership Team
Ron Vianu
Founder and CEO
Raz Winiarsky
Co-Founder
Recent News
2025-11-05
2025-10-17
Company data provided by crunchbase