Iron Systems, Inc · 1 month ago
Desktop Support EUC L1
Webster, NY
Full-time
Onsite
New Grad, Entry LevelIron Systems, Inc is seeking a Desktop Support EUC L1 professional to provide onsite support for end user computing devices. The role involves providing hardware and software support, coordinating with third-party vendors, and managing service requests during local business hours.
ComputerEmbedded SystemsInformation TechnologyManufacturingSoftware
Responsibilities
Onsite support
Break Fix support
IMACD Services
Onsite end user software support services
Deskside software Support
Refresh & Disposal
Hands & Feet Support
Warehouse and Technology Support Services
Provide support for customer-approved end user devices such as desktops, laptops, and printers
Provide priority assistance to VIP users when feasible
Provide IMACD and administrative support – Hands and feet for client Locations during local business hours for the End User Computing, print and file server, IP telephony and video conferencing systems
Third Party Vendor (TPV) and OEM co-ordination for PCs, laptops and printers
Provide hands and feet support on demand for audio visual rooms system in coordination with the collaboration team
Provide hands and feet support for the IP telephony end user device, i.e IP telephone, when required
Onsite Support Services: IMACD, hardware breakfix support, deskside software support, refresh & disposal, hands & feet support
Service Requests and IMACDs
Hardware Breakfix support of Customer provided end user devices
Hands and Feet Support for Server Break/Fix
End User Desk Side Support
Knowledge management (SOPs, Troubleshooting Guide)
Inventory management for client Locations
The On-site support services shall be provided during local business hours
Fluency in local language as per the geographical and cultural requirement and English speaking to good standard
Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, add and changes for all EUC equipment, software, and related Services for Customer
Coordinate, plan, and schedule IMACDs with all affected IT functions
Qualification
Required
Onsite support
Break Fix support
IMACD Services
Onsite end user software support services
Deskside software Support
Refresh & Disposal
Hands & Feet Support
Warehouse and Technology Support Services
Provide support for customer-approved end user devices such as desktops, laptops, and printers
Provide priority assistance to VIP users when feasible
Provide IMACD and administrative support – Hands and feet for client Locations during local business hours for the End User Computing, print and file server, IP telephony and video conferencing systems
Third Party Vendor (TPV) and OEM co-ordination for PCs, laptops and printers
Provide hands and feet support on demand for audio visual rooms system in coordination with the collaboration team
Provide hands and feet support for the IP telephony end user device, i.e IP telephone, when required
Onsite Support Services: IMACD, hardware breakfix support, deskside software support, refresh & disposal, hands & feet support
Service Requests and IMACDs
Hardware Breakfix support of Customer provided end user devices
Hands and Feet Support for Server Break/Fix
End User Desk Side Support
Knowledge management (SOPs, Troubleshooting Guide)
Inventory management for client Locations
The On-site support services shall be provided during local business hours
Fluency in local language as per the geographical and cultural requirement and English speaking to good standard
Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, add and changes for all EUC equipment, software, and related Services for Customer
Coordinate, plan, and schedule IMACDs with all affected IT functions
Company
Iron Systems, Inc
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries.
Founded in 1996
1001-5000 employees
H1B Sponsorship
Iron Systems, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (2)
2022 (6)
2021 (4)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase