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Paladin Technologies · 2 months ago

Senior Technician - Service Security

Milwaukee, WI

Full-time

Onsite

Senior Level

$36.74/hr - $44.86/hr

5+ years exp

Paladin Technologies is a company focused on providing service security solutions, and they are seeking a Senior Technician to collaborate with the Client Services Team for various service requests. The role involves scheduling, dispatching, and performing service work while ensuring excellent customer experience and adherence to safety regulations.

Information ServicesInformation Technology

Responsibilities

Review service ticket requirements and plan how to perform it

Coordinate equipment & company vehicle resources as required to effectively manage service tickets

Review, modify and red line job documentation for assigned tickets when applicable

Perform service work in a professional manner and in accordance with company established best practices

Maintain a professional appearance and attitude

Maintain a clean and orderly jobsite

Adhere to all applicable safety rules and regulations

Review materials options and verify count accuracy

Facilitate the delivery of staged materials to the jobsite

Communicate & coordinate with the Client Services Team regarding schedule, open items, & job status

Communicate with the Client Services Team on the needed job components and materials

Commissioning of trade specific systems including, but not limited to:

Device & cable testing

System functionality testing

System settings/configurations

Firmware updates

User acceptance testing

System documentation

Occasional light travel may be required

This position requires on-call shift work

Work at required heights utilizing ladders, scaffolding, lifts, or other

Work in confined spaces as necessary

Qualification

Service Technician experienceLenel OnGuard CertificationAccess control systemsCCTV systemsIntrusion systemsVideo Surveillance systemsTroubleshooting skillsCustomer serviceTeam collaborationCommunication skills