NTT DATA North America · 1 day ago
Delivery Executive Senior Director - Onsite
Houston, TX
Full-time
Onsite
Director/Executive
15+ years expNTT DATA North America is a leading business and technology services provider seeking a Delivery Executive Senior Director - Onsite to join their team in Houston, Texas. The role involves providing effective delivery leadership for a major manufacturing account, cultivating client relationships, and driving growth through strategic planning and innovative solutions.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Provide effective delivery leadership in support of one of NTT DATA’s largest manufacturing accounts including resourcing, budget, structure, and policies & procedures
Cultivate strong relationships and become the trusted partner for client stakeholders to drive growth and expand to areas/domains where there is no NTT Data presence
Understand client needs and provide solutions based on NTT Data’s Agentic AI offerings/framework and AI tools. Drive annual account planning and strategy for YOY growth, aligned to the client’s business priorities
Lead solutioning and responses to proposals based on new leads and opportunities identified at the account
Lead and enable enterprise-wide thinking in the team; Remain informed on industry security trends and issues, including emerging technologies, and navigate a path for creating new opportunities in new technologies
Ensure that NTT DATA performs the services agreed to by the master services agreement and Statement of work(s) in a manner that is consistent with both the spirit and the letter of the agreements
Establish Support and project Governance, delivery processes and practices, as applicable for the client engagement, and manage critical operational issues partnering with the offshore leadership
Ensure timely resolution of escalated service delivery problems and minimize the impact of any client service delivery issues
Manage day-to-day relationships with all NTT DATA teams onsite and offshore to ensure the delivery of Outsourced Services meets or exceeds the Client’s expectations. Ensure service lines meet current and future capacity requirements
Define and maintain service standards in line with Client expectations and drive continuous improvement of service levels for all services being provided to client
Regular focus on margin improvements and identifying opportunities to reduce operational costs
Implement metrics reporting to the services delivered
Provide accurate forecasting of resources and costs, and drive annual account operations planning
Provide early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels and growth opportunities
Create vision, clear direction, and strategy for the team; Constantly monitor and improve team efficiency, effectiveness, and impact
Qualification
Required
15+ years' experience as a Delivery Lead/Manager including roles or initiatives in Manufacturing Industries and 5+ years in managing delivery operations for >$20M+ Annual revenue
Hands-on experience with various delivery models, AI based solutions, and digital transformation initiatives and methodologies
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in leading S/W development projects/solutions and Application Maintenance & Support engagements with Agentic AI based tools and solutions
Experience in driving consistent revenue growth and profitability for the account/company in the form or sale/presales and account management
Strong client engagement and presentation skills to C level executives with an innate ability to influence
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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