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Mountain America Credit Union · 1 day ago

Assistant Branch Manager

Richfield, UT

Full-time

Onsite

Mid Level

3+ years exp

Mountain America Credit Union is dedicated to creating exceptional service experiences for its members. The Assistant Branch Manager plays a key role in leading branch operations and personnel to ensure outstanding member service while meeting the branch's goals.

BankingFinancial ServicesMortgage

Culture & Values

Responsibilities

Exemplifies MACU Way and Leadership Behaviors and philosophy while fulfilling responsibilities as a leader in the branch environment and within the credit union

Learns to coach others to develop the necessary AAA skills to get the expected results. Connects AAA skill proficiency to production

Drives accountability with team members around AAA and results

Leads by example and supports a branch culture of exceptional member service. Understands the MACU vision and articulates the vision through MACU Way behaviors

Under the lead of the Branch Manager, solicits feedback regarding team culture and utilizes the MACU Mission, Vision, and Values to drive a unified team culture and obtains buy-in from their team

Regularly holds personalized 1:1’s with each team member

Uses coaching tools to improve development activities beyond that of production and toward team member development

Partners with team members to create individual development plans that include AAA skills and other development opportunities

Evaluates direct report employees in their quarterly check-ins and annual Performance Evaluations and assists the Branch Manager with the MSR/MEO/FSR evaluations

Supports the Branch Manager with change management efforts and priorities of the credit union with team members

Trains and coaches branch staff on credit union policies, procedures, philosophies and branch functions to encourage the achievement of branch operational and sales goals

Works with the Branch Manager to implement employee life cycle strategies in regard to employee hiring, onboarding, development and retention

May partner with the Branch manager to resolve member and employee concerns. Resolves concerns; follows up in a timely manner. Seeks assistance as necessary

May support the Branch Manager in community development – acts as a credit union representative in the community where the branch is located and successfully meet the needs of sponsor groups

Assists in the daily operations of the branch (including cash management, compliance)

Effectively uses proprietary sales tools like Member Value Review (MVR), Value Analyzer and New Account Framework to maintain AAA standards

Approves and denies loans and is the back-up for the branch manager for loan exceptions. Sees opportunity in how to create a package that provides the best value for the member

Assists the Branch Manager is developing methods to track and measure team productivity, accuracy, and sales and service

Gains knowledge and understanding of the Credit Union Financials

Utilizes judgment and responsibility in fulfilling members' needs using the credit union policies

Assists the Branch Manager with security and maintenance of the branch building and property

Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position

Coaches and develops branch team members to provide an exceptional Member Experience

Partners with internal Business Partners to serve the membership and develop others

Performs other duties as assigned

Qualification

Financial industry experienceLending experienceLeadership skillsMicrosoft OfficeNotary PublicCoaching skillsBasic computer skillsSymitar experienceDecision makingTeam management

Required

Must have 3+ years of financial industry experience, which includes 1+ years of lending experience

Two-year college degree or completion of a specialized course of study at a business or trade school or equivalent

Must meet all Branch Progression training expectations of all positions supervised

Notary Public or have ability to obtain within first 90 days where possible

Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Basic computer operating skills

Intermediate to advanced skills in Microsoft Office (Outlook, Word, Excel and PowerPoint)

Must have a thorough knowledge and understanding of credit union policies and procedures as well as related work experience in operations (teller and new account functions), lending (loan origination) and sales in a financial institution

Must have the ability to make sound decisions based on credit union policies

Must have the ability to supervise, train, lead and coach others in providing quality service and selling credit union products and services

Must have strong leadership skills which include a proven track record of preparing and mentoring new leaders for the credit union, including demonstrated success in handling difficult situations

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

Ability to stand, walk, kneel and crouch occasionally

Close vision (clear vision at 20 inches or less)

Distance Vision (clear vision at 20 feet or more)

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally