Bay Cove Human Services · 1 day ago
Administrative Coordinator
Massachusetts, United States
Full-time
Onsite
Entry Level
$20.24/hr - $20.24/hr
3+ years expBay Cove Human Services is committed to providing compassionate services to individuals facing various challenges. The ACCS Administrative Coordinator plays a vital role in organizing and coordinating non-clinical operations while providing essential support to team staff and ensuring effective communication with persons and families.
ConsultingHealth CareHome Health CareNon Profit
No H1B
Responsibilities
Serve as a liaison between Persons and staff greeting people at ACCS team office and answer telephone calls including performing the following: 1) triage and coordinate communication between the receptionist and the team; 2) ensuring answers to questions for Persons, families, community sources, and agencies are delivered in accurate and timely manner; and 3) assist the receptionist to relieve urgent situations or to temporarily manage them until other staff are available
Complete administrative tasks for the teams as needed including but not limited to; taking notes in team meetings and sending out notes to the teams; collecting data and preparing reports (ie staff training); creating and updating binders for QM; reviewing utilization management and preparing info for the Integrated Team Directors (ITDs) as needed (i.e. attendance reporting, R day summaries, service note reports); creating and managing team staff directory; creating on-call schedule for first on-call including collecting the monthly housing schedules
Preparing check requests for Persons and program funds; manage and operate the system to disperse money (cash, gift cards, and checks) to Persons according to individual budgets and program needs. Coordinate with the Rep-Payee office regarding monthly check pick up
Maintain and monitor ACCS Persons physical and electronic charts according to program, agency, and stakeholder standards, including the following: set up charts for newly admitted Persons Served, file materials in charts, and upload referral material to electronic record. Review documentation deadlines with the teams (i.e. track all IAP due dates and ACA completion process, including scanning and uploading ACAs). Conduct record reviews as requested for MRO
Ensure organized and complete electronic and paper filing systems by scanning and filing documents to appropriate folders, uploading requested documents (i.e. emergency alerts, risk review recommendations and other risk-related documentation) to the electronic record, and by purging and storing paper records in accordance with agency policy
Assist ITDs in prospective candidate engagement by coordinating communication with candidates and with Bay Cove’s Human Resource department
Sort mail for teams and organize a regular time to make an interoffice run to ensure proper interoffice flow
Conduct post-discharge surveys with a goal of collecting data that will help inform service planning and quality improvement efforts
Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals
Perform other duties as assigned by the supervisor
Qualification
Required
Bachelor's Degree required, preferably in Psychology, Social Work, or a related area
A High School diploma or GED plus three years direct care experience providing services to adults with mental health issues or related populations can be substituted for the above degree requirement
Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous support and services of their own choosing
Professional written and oral communications skills
High degree of personal organization, attention to detail, and time management skills
Proficiency in word processing and other computer functions using Windows, Word, Excel/Google Sheets, and Google Email and Apps
Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed
Use of personal cellular telephone for work communication
Preferred
Previous experience working with individuals diagnosed with severe mental health issues strongly preferred
Knowledge of accounting procedures, medical records management, and personnel policies and procedures is preferred
Valid driver's license preferred
Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages
Company
Bay Cove Human Services
Bay Cove Human Services is an organization that treats mental illness, developmental disabilities, and substance use disorders.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carley Lubarsky
Chief Operating Officer
Julie Celano
Chief Human Resources Officer, Senior Vice President
Recent News
2025-03-04
Company data provided by crunchbase