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Tomorrow Health · 1 month ago

Senior Manager, Business Operations

New York, New York, United States

Full-time

Hybrid

Senior Level

$140K/yr - $180K/yr

5+ years exp

Tomorrow Health is a company focused on enabling exceptional healthcare for patients in their homes through innovative technology. The Senior Manager, Business Operations will drive operational readiness, optimize workflows, and utilize AI to enhance the efficiency of home-based care services.

Health CareHealth DiagnosticsPersonal Health

Responsibilities

Drive operational readiness and launch planning for new markets: staffing, training, workflows, and SOPs

Own day-to-day operations in early markets, ensuring customers we serve get what they need with reliability and speed

Map and continually refine end-to-end processes

Identify bottlenecks and failure modes; design and test improvements in tight feedback loops with on-the-ground teams

Use AI tools to design and pilot automations

Partner with Product and Engineering to turn successful experiments into robust product features and internal tools

Define and track core KPIs

Build and maintain dashboards and reporting cadences that give leadership clear visibility into performance

Turn markets into repeatable playbooks: process docs, training, metrics, and tools

Support subsequent market launches with both strategic planning and hands-on execution

Collaborate closely with Growth, Product, CX, Clinical, and Finance to ensure operational feasibility and alignment

Represent the “voice of operations” in product discovery and strategy discussions

Qualification

Operations ManagementAI Tools ProficiencyData AnalysisStakeholder ManagementHealth Tech ExperienceProcess OptimizationEmpathyGeneralist SkillsCommunication Skills

Required

5+ years of experience in operations, strategy & operations, consulting, or business operations at a fast-paced company; health tech, marketplace, logistics, or services experience is a plus

Demonstrated track record as a high-performing generalist who thrives in ambiguous, zero-to-one environments

Strong AI-first mindset: Hands-on experience using AI tools to automate workflows, analyze information, or prototype solutions; excited to go much deeper

Comfort living in the details: You're willing to roll up your sleeves to handle escalations, triage issues, and support frontline teams

Strong analytical skills: You're comfortable with data, building scrappy dashboards/analyses, and using metrics to prioritize

Excellent communication and stakeholder management: You can synthesize complexity into simple narratives and influence cross-functional partners

High integrity, empathy, and a genuine passion for improving home-based care

Willingness to travel periodically to markets as needed