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Argano · 1 day ago

Oracle CX Service Cloud Lead

United States

Full-time

Remote

Senior Level

5+ years exp

Argano is a digital consultancy focused on high-performance operations, empowering enterprises with transformative strategies and technologies. The Solutions Lead plays a critical role in designing and implementing technological solutions for small to mid-size clients, requiring a deep understanding of technical and business aspects to ensure successful project delivery.

Information ServicesInformation TechnologyManagement Consulting

Culture & Values

H1B Sponsor Likely

Responsibilities

Responsible for assisting in the establishment of an Argano Architecture practice, and the adoption of an architecture and standards methodology

Architect, design and implement end-to-end solutions that are scalable, robust and follows Oracle/Industry best practices and standards

Collaborate with customers to gather and analyze business requirements and produce Business Requirements Specifications and Solution Documents

Present technical and functional capabilities of Oracle Fusion Service Cloud platform to clients

Lead the implementation of Oracle CX applications including Oracle B2B/B2C Sales and Service Cloud, Field Services and preferably Oracle CPQ Cloud

Able to configure Fusion Service application to align with client specific business processes

Configure Oracle Fusion Service Cloud modules including:

Service Requests (SR) Management

Knowledge Management

Digital Customer Service

Service Center UI and workspaces

SLAs, queues, assignment rules, categories

Service Entitlements & Contracts

Author multiple project artifacts like architecture diagrams, solution design documents, integration design documents, conversions, data migrations and configuration settings

Serve as a liaison between sales, technical and functional teams

Act as a trusted advisor to clients, understanding their strategic goals, and aligning technical solutions

Oversee quality assurance processes and conduct thorough testing of customizations and configurations to ensure system reliability and accuracy

Provide direction to internal cross-functional teams including business analysts and developers, to ensure successful project delivery

Create comprehensive solution designs, including architecture diagrams and technical specifications, to meet client requirements

Collaborate with users to understand their business needs, provide technical consultancy, and present proposed solutions effectively

Support development of models that illustrate how a product/solution provides value to customers

Manages activities that take place during solution ideation, solution design, and solution implementation

Deliver technical presentations, demonstrations and chair solution design sessions and articulate proposed architecture to business process owners and drive solution designs to completion

Serve as point of contact and co-ordinate end-user Acceptance Testing sessions to gather/prioritize defects/change requests

Assist in project planning, resource allocation, and timeline management to meet project goals

Qualification

Oracle CX implementationsSolution architectureProgramming languagesAgile methodologyInformation SecurityAnalytical thinkingTechnical schematicsProject managementCommunication skillsTeamwork

Required

Bachelor's degree in computer science, Information Technology/Systems, Software Engineering or a related field

Minimum 5 years of experience in Technology or Professional Services Consulting

Minimum of 5 years' experience in Oracle CX implementations, including Sales & Service Cloud and/or Field Service

Minimum of 5 years' experience with Oracle Service Center, Knowledge Management, Digital Customer Service and overall Fusion CX architecture and ecosystem

Understanding of VBCS, OTBI and BI publisher reporting

Familiar with Agile implementation methodology

Willing to travel, as necessary

Ability to work well autonomously and in a team environment

Proven experience in solution architecture and design

Prior experience implementing & supporting a specific technology platform

Architected solution diagrams experience

Experience in various levels of Engineering and Professional Services including design, development and implementation of projects

Knowledge of relevant technologies and frameworks

Strong IT Knowledge: Understanding of various technology stacks, platforms, and frameworks

Programming: Proficiency in one or more programming languages and the ability to understand and write code

Architecture Expertise: Ability to create and communicate architectural diagrams and technical schematics

Analytical and Critical Thinking: Strong problem-solving skills to identify and resolve complex technical challenges

Information Security: Awareness of security best practices, including data protection and secure architecture design

Project Management: Ability to assist in project planning, resource allocation, and timeline management

Communication: Excellent communication and interpersonal skills to interact with clients, team members, and other stakeholders

Teamwork: Ability to collaborate effectively with cross-functional teams, including developers, engineers, project managers, and other architects

Preferred

Master's degree or PhD in computer science or software engineering

Company

Argano

Argano is a next-generation business and technology services provider that builds digital foundations that help businesses run better.

Founded in 2020

Plano, Texas, USA

1001-5000 employees

https://argano.com/

H1B Sponsorship

Argano has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (12)

2023 (2)