GHS Federal Credit Union ยท 1 month ago
Support Services Specialist
Binghamton,NY,US
Full-time
Onsite
New Grad, Entry Level
0+ years expGHS Federal Credit Union is dedicated to providing exceptional service to its members. The Support Services Specialist plays a crucial role in supporting credit union operations by handling member inquiries, processing financial transactions, and ensuring compliance and accuracy of member account information.
FinanceFinancial ServicesProfessional Services
Responsibilities
Receive incoming calls from members, process financial transactions on member accounts as requested by the member
Process member inquiries, complaints and issues by providing requested information, redirecting the member to the appropriate person/department or resolve the issue
Review and respond timely to member written correspondence via online banking, email and mailed requests
Analyze various reports daily, weekly or monthly or on assigned intervals to ensure compliance, member data security and processing accuracy
At a minimum of twice daily, check for incoming wire transfers and process accordingly
Process Skip Pays daily to ensure timeliness and avoid processing errors
Review and audit eDeposit a minimum of twice daily for compliance and necessary adjustments
Receive and post time-sensitive ACH files each morning and afternoon within specified timeframes and guidelines
Analyze data to ensure protection from fraud: suspicious activity, transactions, adjustments and chargebacks
Assist members with the resolution process
Achieve quarterly individual, team and business goals for new checking accounts and expense efficiency as established
Present and cross sell GHS products and services to best meet member needs; if necessary refer to the appropriate department or teammate
Process deposit returns/chargebacks to member accounts
Resolve problems or discrepancies concerning member accounts; if appropriate suggest other products and services to meet their needs and resolve issues
Process member mail deposits
Handle address change requests for host system, GHS software systems and maintain files on address changes and undeliverable mail; flag accounts for invalid address as needed
Perform other duties as assigned
Qualification
Required
Must have a minimum of six months previous teller, cashier or similar related work history that includes sales, customer service and cash handling skills
A high school education or GED is required plus the required experience is required
Engaging, personable individual who is committed to providing the highest level of service to our members
This position involves contact with others inside and outside the organization and requires professionalism, courtesy, finesse, tact and diplomacy
This position requires the ability to engage and influence others by building rapport
Must demonstrate clear verbal and written communication
Knowledge of credit union product and services
Must be able to operate a 10-key calculator or keypad on keyboard
Computer skills to include Internet research, typing, data entry and knowledge of Microsoft Office applications
Must be quality focused, organized and have the ability to multi-task
Must have the ability to handle high call volumes and sensitive and confidential information
Must have exceptional conversational and problem solving skills
Preferred
Previous person to person, call center or office phone experience
An Associate Degree
Company
GHS Federal Credit Union
GHS Federal Credit Union provides financial services and products.
11-50 employees
Funding
Current Stage
Early StageRecent News
2026-01-05
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