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Arch · 1 month ago

Senior Operations Associate

New York

Full-time

Onsite

Mid, Senior Level

$80K/yr - $95K/yr

2+ years exp

Arch is a Series B financial technology company that automates the management of private investments. They are seeking a Senior Operations Associate to support the Account Operations team in ensuring clients experience a seamless partnership, drive operational excellence, and improve data quality and reporting accuracy.

Hedge FundsReal Estate InvestmentSoftwareVenture CapitalWealth Management

Growth Opportunities

Responsibilities

Support day-to-day Account Operations efforts by partnering closely with Account Managers to align priorities, track account health, and execute key operational initiatives

Help ensure consistent, high-quality client experiences by monitoring data accuracy, reporting reliability, and operational follow-through across accounts

Support operational excellence for high-priority accounts by maintaining strong standards around data integrity, documentation, and delivery timelines

Build and refine internal tools, dashboards, and checks that improve visibility into account health and support data-driven decision-making

Act as a connective layer between Account Management, Product, Data, and broader Operations teams to support new workflows, tools, and process rollouts

Assist with client-specific reporting needs and data customization, translating technical requirements into clear, client-facing outcomes

Contribute to the continued growth of Account Operations by helping document playbooks, define metrics, and improve systems that scale with the business

Qualification

Operations experienceData analysisProject managementFinancial knowledgeSQLClear communicationDetail-orientedOrganizational skillsCross-functional collaboration

Required

2+ years of professional experience in operations, project management, client support, consulting, finance, or a related field

Strong organizational and project management skills, with the ability to juggle multiple priorities and see work through to completion

Detail-oriented and analytical, with the curiosity to investigate issues, ask thoughtful questions, and validate information across systems

Comfortable working independently in a fast-paced environment while collaborating closely with cross-functional partners

Clear communicator who can translate operational or data-related details into actionable insights

Familiarity with financial or data-driven environments, or the ability and interest to quickly learn how investment or reporting data is structured and shared

Preferred

Experience in wealth management, private funds, family offices, accounting, or fintech

Exposure to concepts like IRRs, capital calls, K-1s, or NAV reporting

Experience with SQL or interest in developing technical and data analysis skills

Benefits

Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.

Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.

Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.

Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.

Great office - we’ve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).

Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.