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Hammond Power Solutions · 1 month ago

Quotations & Technical Support

Baraboo, WI

Full-time

Onsite

Mid Level

Hammond Power Solutions Inc. is a global manufacturer specializing in custom design and manufacture of dry type transformers. The Quotations and Technical Support Specialist will manage pricing structures, provide quotations, and support technical inquiries while collaborating with sales and engineering teams.

Electronic Design Automation (EDA)ElectronicsManufacturing

Responsibilities

Managing accounts and pricing structures

Manage Quotations to all customers for both catalog and custom products

Develop an understanding of market level pricing based on territory

Collaborate with distributors and end users in structuring pricing to maximize both bookings and gross margin

Institute and manage price increases as needed

Project Negotiation. Provide strategic pricing based on the size of the job, similar opportunities in the territory, and the relationship with the customer

Provide accurate pricing on custom products based on similar product designs

Maximize margin attainment while considering current market price, previous sales history, and all cost increases

Review all competitors in the market and develop a full understanding of their capabilities

Work closely with Quotations and Regional Sales Managers to maximize margins while focusing on corporate goals

Cultivate strong relationships with all Distributors, Customers, Representatives and OEMs

Provide complete and accurate quotations to all customers

Review specification documents and provide a product offering based on customer needs

Provide quotations on all customs, power, specialty, and non-system supported products

Offer guidance on technical questions, HPS capabilities, and product knowledge

Provide direction and support to Representatives on strategic pricing

Coach as needed on systems and HPS product offerings

Facilitate communication between HPS Engineering and the customer when needed

Develop regional target accounts and key customers

Communication and support on any customer issues that arise

Provide feedback from customers to assist in achieving territory sales plans

Assist in managing any large sales opportunities, new customers, and OEM development within the territory

Identify possible representative issues and opportunities for improvement

Collaboration in executing sales strategies that maximize margins and bookings

Provide training and support on new products and systems

Support all COD and POD opportunities

Develop a full understanding of all HPS products, how they are manufactured, the applications they are used in, and how to troubleshoot any potential issues

Serve as the first point of contact for all calls from the field

Configure part numbers based on customer’s application requirements

Provide technical information that cannot be found on the nameplate or in the installation guide

Guide technicians through electrical schematics and the wiring of any HPS part number

Provide troubleshooting for scenarios where the customer is having issues in the field – wrong voltage, no voltage, etc

Support Customer Service on filing FPRs, RMAs, and CARs

Provide complete order packets for custom products and projects

Provide support and training on catalog parts, custom products, and interpreting customer specifications

Offer technical support to customers as needed

Act as liaison between Customer Service and customers as needed

Work together to establish market pricing and institute price increases

Provide market feedback on HPS competitors, pricing, lead time, products, etc

Assistance with customer training on new product launches

Provide feedback and support on system upgrades

Provide support and communication on all PODs and CODs

Assist with the creation, implementation, and support of all sales plans

Identify and escalate any customer activities that may affect overall sales objectives

Qualification

Electrical EngineeringTechnical SupportAnalytical SkillsMicrosoft OfficeCommunication SkillsInterpersonal SkillsProblem-Solving SkillsAttention to DetailTeamworkAdaptability