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Archive · 1 month ago

Trust and Safety Specialist I

United States

Full-time

Remote

Entry Level

$20/hr - $23/hr

2+ years exp

Archive is a leading technology platform for branded resale, committed to changing consumer shopping behavior. As a Trust & Safety Specialist, you will ensure a safe and compliant platform by managing user reports, investigating potential abuses, and collaborating with various teams to enhance user experience.

FashionMarketplaceRetail

No H1B

Responsibilities

Monitor and investigate flagged users, listings, and transactions for potential abuse, fraud, or policy violations

Review and action user reports related to prohibited items, harassment, impersonation, or policy breaches

Moderate platform content for compliance with Archive's marketplace policies and brand-specific guidelines

Respond to all Chargebacks and Maintain high win rates

Flag Trends to CX Management

Maintain accurate data and documentation for each incident

Partner with Product and Engineering to recommend tooling improvements for abuse prevention

Stay informed on industry best practices and evolving T&S risks within resale, marketplaces, and eCommerce

Communicate directly with users(Buyers and sellers) on decisions made

Qualification

Trust & Safety experienceContent ModerationMarketplace OperationsTrust tooling experienceEmpathy in enforcementHandling ambiguityAttention to detailWritten communication