Innovative Defense Technologies (IDT) · 1 day ago
Corporate Helpdesk Technician
San Diego, CA
Full-time
Onsite
Mid, Senior Level
$72K/yr - $114K/yr
5+ years expInnovative Defense Technologies (IDT) is a provider of cutting-edge cloud-based integration and data analysis for the US Department of Defense. They are seeking a Corporate Helpdesk Technician to support corporate IT infrastructure and services, focusing on end user support, Microsoft 365 administration, and system maintenance.
Information TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Day to day end user support and ensuring tickets are closed in a timely fashion
Administer Microsoft 365 environment (email, compliance, SharePoint, etc.)
Image, deploy, troubleshoot, maintain end user workstations
Perform requirements analysis, translating business need into IT resource specifications
Developing internal and external documentation
Asset management and procurement
Provision end user workstations per corporate and end user needs
Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure
Contribute to improvement of administrative and operational processes
Perform administration and lifecycle management of hypervisors, automation and orchestration software, enterprise virtual Systems and networks utilizing multiple network management tools and applications
Ensuring that all systems are in compliance with industry standard IT security frameworks such as NIST
Qualification
Required
Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field or equivalent professional full-time experience
5+ years of experience in a relevant technology field required
Experience with imaging end user workstations
Experience with enterprise domain/active directory environment
Experience with ticketing systems
Experience interfacing directly with end users and troubleshooting end user issues both in-person and remotely
Extensive experience with Operating Systems (Mainly Windows and some Linux) configuration and administration
Experience working within Microsoft 365 environments
Basic network experience – understanding IP and subnetting
Demonstrated ability to shift from one project to another in an agile work environment
Ability to communicate technical approaches and details within small project teams, including team interaction and presentations
Ability to travel approximately 10% to remote IDT offices around the US
Experience with cloud environments, such as Amazon Web Services and Microsoft Azure
Contribute to research, implementation, and management of new hardware and software solutions organization-wide
All applicants must be able to obtain/maintain an active U.S. Security Clearance
Preferred
BeyondTrust Remote Support solution
Zendesk ticketing system
Networking protocol experience (802.11, TCP, UDP, ICMP)
VMWare, AWS, Azure, SEC+, A+ certifications or equivalent is a plus
Group Policy Management
Familiarity with IT Compliance frameworks (NIST, ISO, etc…)
Company
Innovative Defense Technologies (IDT)
Innovative Defense Technologies is an information technology company that provides software testing and data analysis services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bernie Gauf
President & CEO
Company data provided by crunchbase