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AXA · 1 month ago

Head of Claims, Reinsurance America

Stamford, CT

Full-time

Hybrid

Director/Executive

$225K/yr - $255K/yr

AXA is a leading global insurance and reinsurance company, and they are seeking a Head of Claims for their Reinsurance division in the Americas. The role involves leading a team of claim professionals, ensuring quality claim handling, and collaborating with stakeholders to drive improvements and implement global claim strategies.

BankingFinanceFinancial ServicesInformation TechnologyInsuranceInsurTech

Responsibilities

Leading a team of claim professionals located in the US, Canada, and Bermuda

Overseeing daily claim handling activities, including reserving protocols, service quality, and processes, to ensure compliance with established Claim Department guidelines, controls and local regulations

Establish and maintain robust and effective relationships with business stakeholders to ensure service delivery meets expectations

Actively manage and track claim audit activity as a key service to internal stakeholders and external customers

Responsible for reporting on large exposures to senior leadership, boards and regulatory reporting as required

Partner with stakeholders on claim trends and insights to inform decisions making

Drive claims analytics and portfolio management through trend analysis and insights reporting on loss variance in support of Underwriting and Actuarial decision making

Ensuring efficient delivery of claims services including leveraging shared services claims operations team

Ensure an appropriate governance structure is in place to manage/mitigate risks associated with the regional claim operations and adheres to regulatory requirements

Lead with a continuous improvement mindset, challenging the status quo and collaborating with other business leaders to drive improvements within the region

Supervise, direct, coach and develop claim professionals, including assessing performance and ensuring development plans are in place and actioned

Ensure structure in place to support professional development of claim talent

Effectively coordinate, communicate and collaborate with the North America and Bermuda CEOs and other members of the senior management within the region

Lead team with integrity and establish & maintain a trusting, inclusive and productive environment

Qualification

Reinsurance claims managementClaims analyticsLeadership skillsPropertyCasualty knowledgePeople managementCustomer focusContinuous improvement mindsetEthical approachCommunication skillsProblem solving

Required

This leader must be a seasoned reinsurance claim professional with extensive property and casualty knowledge as well as general business expertise

The candidate must have proven managerial experience with overseeing claim department operations

Robust comfort level with technology and a continuous improvement mindset

Demonstrated people management skills including a history of successfully developing talent to the next level and building successful teams

Leadership skills: Can coach, develop, set expectations, evaluate and hold people accountable for delivering

Can be a role model setting a high bar for performance, engagement and commitment

Takes initiative and able to work and lead well under pressure

Demonstrated technical competence managing and evaluating large complex reinsurance claims

Outstanding analytical skills, problem solving and sound judgment, including review of data and other types of business information, trends and drawing supported conclusion based on the data

Demonstrated ability to operate in a collaborative environment, yet independently manage a department and implement, execute and instill controls, processes and procedures

Demonstrated customer focus which displays a sense of urgency when dealing with internal customers and external client issues, insights into customer needs and performance to meet customer expectations

Outstanding communication: Excellent verbal and written communication, collaboration, presentation and influencing skills

Able to communicate effectively with internal and external stakeholders at all levels of sophistication

Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities

Results oriented/driving results – demonstrated ability to consistently set and achieve challenging and attainable goals to deliver required outcomes

Ethical approach: Have an impeccable reputation for ethics, integrity and the highest standards of professionalism