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Chase · 1 month ago

Process Improvement Manager

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Mid, Senior Level

Chase is a leading financial services firm, and they are seeking a Process Improvement Manager to drive operational efficiency and change delivery. The role involves conducting comprehensive analyses of business processes and leveraging AI-driven insights to create innovative solutions that optimize efficiency and enhance the customer experience.

BankingFinancial Services

Responsibilities

Optimize processes using simulation tools to predict the impact of changes and enhancements

Conduct analyses of business processes, data, tooling, and technologies to craft innovative approaches that optimize efficiency

Lead strategic initiatives to leverage AI-driven insights and comprehensive analyses for process improvement

Empower clients by developing solutions that operationalize efficiencies and create strategic blueprints for implementation

Implement intelligent automation integration, process & task mining, and GenAI strategy to enhance efficiency and agility

Develop presentations to communicate key messages to senior management and colleagues

Champion innovation with development platforms and AI/ML solutions, including cloud migrations and cost optimization initiatives

Develop junior team members both formally and informally

Qualification

Robotic Process AutomationData analyticsProcess miningAI platformsMachine learningStakeholder managementManagement consultingAdaptabilityProblem-solvingCritical thinking

Required

Bachelor's degree in Computer Science, Information Technology, Data Science, Mathematics, or equivalent experience

Experience with Robotic Process Automation (RPA) tools and platforms, such as UiPath, Automation Anywhere, or Blue Prism

Experience with process mining tools and platforms, such as Signavio and Celonis

Technical skills related to data analytics and visualization (e.g., SQL, Python, R; Tableau, Power BI)

Ability to engage and manage relationships with various stakeholders, including senior management, to ensure alignment and support for process improvement initiatives

Experience in management consulting

Adaptability, problem-solving, and critical thinking