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Roche · 1 day ago

Key Account Manager- Roche Sequencing

Chicago, IL

Full-time

Hybrid

Senior Level

$129K/yr - $240K/yr

7+ years exp

Roche is a healthcare company dedicated to advancing science and ensuring access to healthcare. The Key Account Manager for Roche Sequencing will maintain and grow strategic accounts by fostering relationships with key stakeholders, achieving sales targets, and delivering value-added solutions to support customer research and clinical objectives.

BiotechnologyHealth CareHealth DiagnosticsOncologyPharmaceuticalPrecision Medicine

Comp. & Benefits

Responsibilities

Serve as the primary point of contact for strategic accounts, managing and nurturing long-term relationships

Meet regularly with customers to assess evolving needs and ensure satisfaction with Roche Sequencing’s products and support

Proactively assess, clarify, and validate customer needs on an ongoing basis to deliver tailored solutions

Lead joint account planning processes with key customers, establishing mutual performance objectives, financial targets, and critical milestones for both one- and three-year timeframes

Develop and execute strategies to achieve assigned sales quotas and revenue targets within designated strategic accounts

Coordinate cross-functional resources — including support, service, and management specialists — to meet account performance goals and exceed customer expectations

Apply a customer-focused selling approach to drive results, build partnerships, and ensure long-term satisfaction

Stay informed about key market trends and competitive dynamics to identify and capitalize on new opportunities

Act as a trusted advisor to customers, effectively communicating the value of Roche Sequencing’s portfolio and assisting them in achieving their research and clinical outcomes

Clearly communicate progress on initiatives to internal teams and external stakeholders through regular updates and presentations

Collaborate closely with internal teams (e.g., Customer Service, Technical Support, Marketing) to address customer concerns, resolve issues, and ensure high levels of satisfaction

Coordinate with company executives and Customer Service Representatives to address challenges, maintain responsive communication, and resolve problems efficiently

Proactively identify opportunities to expand Roche’s footprint within strategic accounts

Demonstrate in-depth knowledge of Roche Sequencing’s portfolio to provide comprehensive support across sequencing platforms, software, and informatics capabilities

Represent Roche at customer engagements, conferences, and key industry events to promote the brand and strengthen relationships

Qualification

Account ManagementSales LeadershipNext-Generation SequencingCapital Sales ExperienceCRM Tools ProficiencyCommunication SkillsOrganizational SkillsNegotiation SkillsProblem-Solving Mindset

Required

You hold a Bachelor's degree or equivalent experience

You hold a minimum of 7+ years of proven success in complex sales or account management roles

Excellent oral and written communication skills, with the ability to deliver impactful presentations

Strong organizational and strategic planning skills to manage multiple accounts and initiatives simultaneously

Proven leadership abilities

Ability to work in a regulated environment

Preferred

Capital sales experience, particularly in sequencing, diagnostics, or life sciences

Deep knowledge of next-generation sequencing (NGS) technologies, platforms, methodologies, and applications

Previous experience working with large reference labs, clinical sequencing provider labs and other strategic key opinion leaders

Familiarity with working across multiple customer call points (e.g., core lab managers, directors, clinicians, purchasing, research and development leads, C-suite executives)

Hands-on experience with CRM tools and strong proficiency with Google Suite of products

Exceptional negotiation skills paired with a solutions-oriented, problem-solving mindset