CAMBA · 2 months ago
Program Supervisor, SafeCare Family Services (SFS) at Flagstone & Kensington Family Shelter
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
$58K/yr - $58K/yr
2+ years expCAMBA is a community organization focused on building an inclusive New York City. The Program Supervisor for SafeCare Family Services will lead a team of Parent Advocates, oversee program management and client services, and ensure compliance with relevant policies while fostering a collaborative team environment.
Health CareNon ProfitProfessional ServicesSocial
Responsibilities
Supervise and provide strong leadership to at least two Parent Advocates, fostering a high-performance, collaborative team environment
Motivate, coach, and counsel direct reporting staff to excel in their roles, while also administering constructive discipline and documenting unsatisfactory performance as needed
Ensure successful completion of the SafeCare model training and certification for self and direct reports in accordance with Georgia State University, and obtain program coach certification to effectively coach Parent Advocates
Collaborate with SafeCare coaches and direct reporting staff to improve work performance through client feedback, ongoing training, and other appropriate mechanisms
Plan and organize all program activities to maximize the achievement of contract goals and performance targets
Oversee all direct service components, including centralized intake, disposition of cases, and assignment of new cases to Parent Advocates
Provide staff with necessary tools and skills for effective service delivery
Troubleshoot client and staff program challenges, making decisions in accordance with established policies, procedures, and protocols
Manage personal time effectively and coordinate program activities to maximize team efficiency
Address and overcome resistance to change from clients, staff, and supervisors/funders to ensure smooth program adaptation
Maintain professional relationships with clients, strictly upholding confidentiality
Monitor clients' progress weekly, ensuring timely and appropriate interventions
Carry a personal caseload of 5-10 cases, with the number potentially influenced by the caseloads and needs of the program's Parent Advocates
May prescreen clients over the telephone for eligibility and schedule intake appointments
May conduct initial intake or assessment of clients and/or their families and perform periodic reassessments
May plan, coordinate, and facilitate social/peer support events, including group facilitation for clients
Practice Universal Precautions/Standard Protocol & Procedures in all client interactions and program activities
Comply with any and all Federal, State, City, and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information
Review all staff case records and client documentation related to clients' progress for accuracy, completeness, and clarity related to SafeCare fidelity
Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders
Participate in administrative and staff meetings as requested
Provide all required information for weekly, monthly, quarterly, semester, and annual reports to CAMBA management and/or to funders
Prepare performance appraisals for direct reporting staff
May prepare marketing materials for the program
May reach out and market the program to the community in order to recruit clients
Qualification
Required
Bachelor's Degree (B.A.) and 2 years of applicable experience and/or equivalent experience
Demonstrated experience in a supervisory or leadership role, preferably within a social services or community-based setting
A minimum of two years of direct experience working with families and children in a shelter-based environment
Strong interpersonal and written communication skills, with the ability to convey respect, compassion, and empathy while producing clear, concise, and professional documentation and reports
Excellent organizational skills with a proven ability to manage multiple tasks, prioritize effectively, and ensure efficient program operations
Proficiency in Microsoft Office Suite is required, with working knowledge of relevant databases and case management systems being a significant plus
Preferred
Master's Degree Preferred. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy)
Bi-lingual English and Spanish or Haitian Creole
Benefits
Health insurance
Dental insurance
403(b) retirement plan with employer match
Paid time off (vacation, personal, and sick time)
Paid holidays
Company
CAMBA
CAMBA is an NGO that renders education, youth development, legal, health counseling, family and community support services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $0.5M
Leadership Team
Ross Lorber
Chief Financial Officer
Recent News
2024-05-24
Company data provided by crunchbase