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Montana Technological University · 1 month ago

Client Service Coordinator (30319) (43074)

BrowningOther Locations

Full-time

Hybrid

Mid Level

4+ years exp

Montana Technological University is seeking a Client Service Coordinator within the Office of Public Assistance. This role is vital for providing customer service to the public, assisting clients with their applications for public assistance programs, and managing a large caseload in a fast-paced environment.

Higher Education

Responsibilities

Submit a candidate's profile

Listen to clients, advise of available assistance and timely process applications/benefits or advise of further documentation required

Interview clients, interpret policies and procedures, and handle a large caseload with competing priorities in a fast-paced customer service environment

Qualification

Public assistance programsCustomer service principlesMultitasking skillsTime managementPublic relationsConfidentiality adherenceProblem solving

Required

Knowledge of public assistance programs and eligibility requirements

Knowledge of customer service principles, practices, and positive public relations

Detail oriented, time management, and multitasking skills

Ability to adhere to confidentiality and proper release of information

Meet minimum qualifications:

Associate's degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc

OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards

OR related bachelor's degree and 2 years job related experience