S&P Global · 3 months ago
EDM Service Delivery Lead
Dallas, TX
Full-time
Onsite
Senior Level
$126K/yr - $160K/yr
5+ years expS&P Global is a leading provider of essential intelligence and data solutions. The EDM Service Delivery Lead will oversee a global team to ensure high-quality technical service delivery, manage client relationships, and drive continuous improvement in service offerings.
AnalyticsBusiness IntelligenceCreditEnterprise SoftwareFinanceFinancial ServicesInformation ServicesMarket Research
Responsibilities
Lead a global team, providing guidance and support to ensure high-quality technical service delivery across different regions and time zones
Responsible and accountable for Client Communication in Day-to-Day operational delivery, including Change/Technology/Product/Support requests, across multiple clients with a strong emphasis on technical solutions
Responsible for understanding, agreeing, and managing Client priorities, while effectively feeding into relevant internal processes in an accurate and timely manner, ensuring technical alignment
Drive and facilitate internal collaboration to establish proactive Service Improvement initiatives, Client Action Plans, Root Cause Analysis (RCA), and post-mortem reviews for Incidents or Service Level Agreement breaches, focusing on technical aspects
Host regular reviews with Clients to provide updates on current technical activities and operating results, ensuring transparency and alignment with client expectations
Proactively monitor and act against key metrics for measuring the success of technical delivery, ensuring that all technical services meet established benchmarks
Facilitate and act as a gatekeeper for Client Environments, ensuring optimal performance and availability
Accountable for the maintenance of Client Implementation documentation, ensuring that all technical documentation is accurate and up-to-date
Responsible for maintaining external vendor relationships related to Client integrations, ensuring technical compatibility and performance
Contribute to continuous improvement and operational excellence within the technical team and the wider organization
Qualification
Required
5+ years of experience in technical support or implementation EDM roles
Experience working in a high-pressure, client-facing technical role
Proven ability to build relationships and gain buy-in at all levels across an organization, particularly in technical discussions
Experience in project managing or coordinating technology and business delivery, with a focus on technical solutions
Preferred
Experience working with Asset Management or Data Technology in Support, Business Analysis, Project Management, or as a Scrum Master
University Degree or equivalent in a relevant field (e.g., Computer Science, Information Technology)
Strong commercial awareness and an understanding of the financial world and associated technologies
Benefits
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Company
S&P Global
S&P Global is a market intelligence company that provides financial information and data analytics services.
10001+ employees
H1B Sponsorship
S&P Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (26)
2023 (30)
2022 (38)
2021 (46)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-01Post Ipo Debt· $1B
2023-09-07Post Ipo Debt· $750M
2016-04-28IPO
Leadership Team
Martina Cheung
President and CEO
Rick Goldberg
Division Chief Financial Officer
Recent News
2026-01-23
Benzinga.com
2026-01-23
2026-01-22
Company data provided by crunchbase