Coram AI · 1 month ago
Technical Support Engineer
Sunnyvale
Full-time
Onsite
Entry, Mid Level
$80K/yr - $140K/yr
2+ years expCoram AI is a company focused on reimagining video security through a cloud-native platform that utilizes computer vision and AI. The Technical Support Engineer will be responsible for triaging customer tickets, debugging issues, and managing multiple customer accounts while ensuring a high level of organization and attention to detail.
Artificial Intelligence (AI)Computer VisionIntelligent SystemsSecuritySoftwareVideo
Responsibilities
Troubleshoot customer issues across networking, devices, and backend services
Assist with setup, onboarding, and configuration
Reproduce, document, and escalate bugs
Build simple scripts or tools (Python/Bash) to streamline support
Qualification
Required
Bachelor's degree in Computer Science, Networking, IT, or a related field
2–5 years of experience in computer networking (IP, DNS, SSL/TLS, ARP)
Proficiency in Bash, Python, and API integrations
Ability to read and understand API documentation to integrate with the Coram application
Resilient in challenging and fast-paced environments
Exceptional written and verbal communication skills in English, with the ability to influence at all levels
Ability to work in an onsite environment
Benefits
100% Employer-paid medical, dental, vision, and base life insurance
Paid time off and 9 paid holidays
401(k) (Traditional and Roth options)
Equity in a rapidly growing company
Regular team socials, dinners, and off-sites
The latest Apple tech and unlimited tools to help you build your best work
Company
Coram AI
Coram AI develops a video intelligence platform to provide businesses with insights into daily operations.
51-200 employees
H1B Sponsorship
Coram AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$30.3MKey Investors
Battery Ventures
2025-01-16Series A· $13.8M
2023-08-28Seed· $15.5M
2021-11-01Seed· $1M
Leadership Team
Peter Ondruska
Co-founder, CTO
Recent News
2026-01-07
2025-02-07
Company data provided by crunchbase