Computer Solutions ยท 1 month ago
Help Desk Technician
North Mankato, MN
Full-time
Onsite
New Grad, Entry Level
$19/hr - $21/hrComputer Technology Solutions is a technology provider focused on keeping organizations working and secure. The Help Desk Technician serves as the primary contact for customers, handling service requests, troubleshooting hardware and software issues, and providing support to ensure customer satisfaction.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Responsible for answering service requests
Investigate, troubleshoot and resolve hardware and software issues
Consult with customers and provide advice
Manage assigned issues
Develop and maintain RMM tools
Collaborate with team members
Complete understanding of the products and markets we serve
Display professional behavior both internally and externally
Engage in cross training and on-going education opportunities
Track time and expenses accurately according to company policy
Be prepared for occasional after-hours work or occasional off-site jobs
Work with management to fine tune processes, increase proficiency, identify growth areas and better the organization
Qualification
Required
IT Support experience
Customer Service experience
Strong PC skills including experience supporting Microsoft Office applications, Microsoft Windows, IP Telephony and additional software
Superior problem-solving skills
Superior communication, organization, and follow-through skills are essential
Proven initiative, good judgment, and ability to achieve results
Ability to occasionally lift over 25 lbs
Preferred
An Associate Degree or equivalent combination of education and experience is preferred
Benefits
401K Retirement plan matching
Cell phone reimbursement
Health insurance
Dental and Vision insurance
Employee discount
Health savings account
Life insurance
Company
Computer Solutions
Computer Solutions offers an array of information technology products and services primarily to the South Texas region.
Founded in 1978
51-200 employees
H1B Sponsorship
Computer Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Jon Jaqua
CEO
Marianne Fiorenza
Chief Financial Officer
Company data provided by crunchbase