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Technogym · 1 month ago

Digital Customer Success Specialist

Los Angeles, CA

Full-time

Onsite

Mid Level

3+ years exp

Technogym is a global leader in fitness and health solutions, inspiring millions to embrace a healthy lifestyle. The Digital Customer Success Specialist will implement Technogym formats and ensure customer satisfaction through collaboration with sales and product teams.

FitnessHealth Care

Responsibilities

Achieve sales and profitability targets for the format offering, maximizing all components: equipment, software, programs, layout, education, consulting, etc

Monitor sales performance on a weekly basis, providing forecasting and pipeline management to HQ

In line with the HQ strategy, define the local education and format transformation program for field sales and other interested parties

Support the sales force with pre-sales activities aimed at maximizing the conversion rate of the opportunities involving formats

Map key opportunities and develop best practice sites to use as showroom sites for formats to leverage on with customers and prospects

Work as a team with other departments involved - act as leader in localizing format sales and activation processes, clarifying who does what and removing process frictions where necessary

Take action to maximize active users and secure format software application renewal

Support format launches, promotions and commercial activities to generate leads (i.e. Trade shows, Direct Mktg and e-Mktg)

Monitor competitors’ pricing, product features, etc. providing proactive market feedback to HQ Product Managers

Interact with marketing & sales managers to define actions and initiatives to maximize format adoption in each vertical market

Lead the team by maximizing performance, people development and engagement according to company culture

Qualification

Fitness/Wellbeing experienceProject ManagementMarketing skillsMarket analysisICT knowledgeCreative flairEntrepreneurial approachTraining & Programs skillsFluency in EnglishTime managementOrganizational skillsAttention to detailFlexibility