Perk · 3 months ago
Hotel Department Advisor
Chicago
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrPerk is an intelligent platform for travel and spend management, dedicated to enhancing productivity through automation. The Hotel Department Advisor will provide exceptional customer service by resolving critical issues for travelers, working closely with hotels and vendors in a back office role.
Artificial Intelligence (AI)Business TravelSaaSSoftwareTicketingTravelTravel Agency
Responsibilities
Making a lot of outbound calls
Request of folios -calling hotels to request receipts
Contacting accounts for updated payments -calling passenger or admin. For updated credit card information
Send multiple pre-authorization forms per day – creating pre-pay forms and on-line virtual cards
Assist with credit card reversals -calling hotels to reverse cards charged
Qualification
Required
Strong communication skills (both oral and written) and can actively listen and empathize with clients
Comfortable in a coaching environment that stresses skill development (empathy and performance)
Ability to sit and work at a computer for longer periods of time
PC proficiency with various Windows applications
The ability to work well with minimal supervision in a high-volume environment
Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
Successful experience in achieving specific performance goals and objectives
Have an excellent work record and are eligible for rehire with previous employers
Preferred
Experience working in travel is a plus but not a requirement
Spanish Speakers a plus but not a requirement
Benefits
Work from home
Competitive health, dental, accident, and life insurance plans
Paid time off
Paid maternity/paternity leave
401K match
IATAN Travel Agent membership with discounts on travel worldwide
Company
Perk
The intelligent platform for travel and spend.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$865.52MKey Investors
SoftBank Vision FundKinnevikGreyhound Capital
2025-01-27Series E· $200M
2024-06-18Debt Financing· $134.23M
2024-01-23Series D· $104M
Leadership Team
Robin Smith
Chief Technology Officer
Jean-Christophe Taunay-Bucalo
President and COO
Recent News
capital-riesgo.es
2026-01-16
Silicon Republic
2025-10-18
2025-10-10
Company data provided by crunchbase