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Frontdoor, Inc. · 3 days ago

Remote Accounts & Underwriting Coordinator

United States

Full-time

Remote

Entry, Mid Level

$16.63/hr - $20/hr

2+ years exp

Frontdoor, Inc. is reimagining how homeowners maintain and repair their homes. The Accounts & Underwriting Coordinator will apply knowledge of warranty terms to advise and educate customers, ensuring compliance and accurate processing of enrollment forms and payments.

Insurance

Responsibilities

Ensure exceptional customer service to internal and external customers

Prepare and audit invoices sent to external customers

Payment conciliation for over or under payments

Accurately enter and process enrollment forms into the system and validate all information

Audit home enrollments to verify risk management and eligibility requirements are met and ensure all information is complete and accurate

Identify and resolve inadequate applications and associated revenue by performing follow ups through written and oral communication within required timeframes

Audit payments received to ensure funds are applied appropriately to enrollments

Digital filing of enrollments and associated payments

Manage and properly input metadata necessary to process homeowner transfer of warranty

Ensure that Service Level Agreements and deadlines are met by coordinating and following up with all necessary parties

Manage assigned shared inbox tasks, which includes researching facts and gathering documentation necessary to ensure are standards and requirements for the enrollment have been met by Builder/Seller to complete enrollment

Document all customer interactions in a clear, concise and informative matter

May assume other duties as applied

Qualification

Data entry skillsAccounting experienceMicrosoft applicationsCritical thinkingProblem solvingMulti-taskingCustomer centricInvoicing skillsVerbal communicationWritten communicationAttention to detailTeam collaboration