Perk · 1 month ago
Travel Fulfillment Support Advisor
Chicago
Full-time
Onsite
Entry Level
$22/hr - $24/hr
1+ years expPerk is an intelligent platform for travel and spend management, aiming to enhance productivity by automating travel bookings and expenses. The Travel Fulfillment Support Advisor will fulfill travel requests for clients, ensuring high customer satisfaction through effective communication and teamwork.
Artificial Intelligence (AI)Business TravelSaaSSoftwareTicketingTravelTravel Agency
Responsibilities
Learn how to fulfill air, car, and hotel requests through AmTrav’s proprietary booking system, ATOM
Communicate with vendors via phone and email to fulfill client requests
Follow up on problem bookings
Follow procedures, guidelines, and policies
Document and update important customer information for future reference
Have a good understanding of the entire airline/hotel/car industry in order to complete requests from customers
Establish and maintain positive working relationships with agents, peers, management, corporate, network, coworkers, and partners
Work on special projects
Provide creative ideas to improve performance and morale
Qualification
Required
Current experience in a contact center environment (customer service and / or sales) for a minimum of 1 year
Strong communication skills (both oral and written) and can actively listen
Comfortable in a coaching environment that stresses skill development (empathy and performance)
Ability to sit and work at a computer for longer periods of time
PC proficiency with various Windows applications
Understands the continual changing nature of a contact center
The ability to work well with minimal supervision in a high-volume environment
Ability to work well independently and as part of a team
Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
Outstanding interpersonal, multi-tasking, and analytical skills
Excellent verbal communication and listening skills
Successful experience in achieving specific performance goals and objectives
Have an excellent work record and are eligible for rehire with previous employers
Benefits
Work from home
Competitive health, dental, accident, and life insurance plans
Paid time off
Paid maternity/paternity leave
401K match
IATAN Travel Agent membership with discounts on travel worldwide
Company
Perk
The intelligent platform for travel and spend.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$865.52MKey Investors
SoftBank Vision FundKinnevikGreyhound Capital
2025-01-27Series E· $200M
2024-06-18Debt Financing· $134.23M
2024-01-23Series D· $104M
Leadership Team
Robin Smith
Chief Technology Officer
Jean-Christophe Taunay-Bucalo
President and COO
Recent News
capital-riesgo.es
2026-01-16
Silicon Republic
2025-10-18
2025-10-10
Company data provided by crunchbase