Front Line Client Experience Representative | January Start Date | Shift: 5:00pm-2:00am EST (2pm-11pm PST) jobs in United States
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Project Expedition · 1 month ago

Front Line Client Experience Representative | January Start Date | Shift: 5:00pm-2:00am EST (2pm-11pm PST)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$40K/yr - $44K/yr

Project Expedition is a fast-growing travel and tourism startup seeking a new member for their Front-Line Client Experience team. The role involves direct communication with clients, handling inquiries, and improving the overall customer experience.

LeisureTourismTravel

Responsibilities

Communication with clients and customers via live chat, phone calls, and emails
Handling conversations ranging from basic questions about tours and destinations, managing booking modifications, and troubleshooting client issues in real-time
Impressing clients with your promptness, professionalism, and friendly interactions
Proactively bringing ideas forward for improving the overall customer experience
Efficiently managing a queue of helpdesks to ensure that client requests are handling in a timely manner

Qualification

Multi-taskingProblem solvingAttention to detailClient communicationResearch skillsFluent in EnglishTeam collaboration

Required

Interest in travel
Excel at problem solving
Genuinely enjoy researching and finding solutions for clients
Excels at multi-tasking and prioritization
Enjoys problem solving and exceeding client expectations
Possesses strong attention to detail
Fluent in written and spoken English
Works well independently and as part of a team

Benefits

Biannual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
15 days of leave (increases to 20 days at 2 years tenure)
Company Healthcare Plan (Company contribution $9K)
401K company plan
Annual work from home budget $500
Annual training budget of $250
TSA Precheck (worth $80)
Annual Project Expedition tour credits of $750
Employee discounts on thousands of tours and activities

Company

Project Expedition

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Project Expedition is a discovery and booking website for things to do in travel destinations around the world.
dateFounded in 2015
location
New York, New York, USA
people-size11-50 employees
web-link
http://www.projectexpedition.com

Funding

Current Stage
Early Stage
Total Funding
$0.5M
2016-01-01Seed· $0.5M

Leadership Team

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Rob Keen
Co-Founder
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Jeremy Clement
Co Founder
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Recent News

Diving Tourism Market Report: A sector with huge growth possibility
2024-03-04
Company data provided by crunchbase