Revel Staffing · 2 months ago
Call Center Agent – Clinical Research
Baltimore, Maryland, United States
Full-time
Onsite
Entry, Mid Level
$22/hr - $26/hr
2+ years expRevel Staffing is a clinical research organization urgently hiring a Call Center Agent to support recruitment for early-phase clinical trials. The role involves being the first point of contact for potential study volunteers, ensuring calls are handled efficiently and in compliance with regulatory guidelines.
Staffing & Recruiting
Responsibilities
Handle high-volume inbound and outbound calls and emails to recruit participants for clinical research studies
Follow study-specific telephone scripts to pre-screen potential volunteers and explain eligibility requirements
Schedule screening appointments and accurately enter participant data into the volunteer database (ClinBase™ or equivalent)
Track and report recruitment progress, escalating efforts as needed to meet enrollment goals
Review clinical trial protocols and assist in creating recruitment documents (scripts, study fact sheets, call strategies)
Maintain strict confidentiality of participant information in alignment with HIPAA, and Good Clinical Practices (GCP)
Accurately log all communications and update participant records in real time
Participate in daily team meetings to provide updates on recruitment status
Communicate openly with screening teams and management to coordinate appointment times and recruitment strategies
Assist in performance reviews and contribute to a positive, results-oriented team environment
Qualification
Required
High School Diploma or GED required; Bachelor's degree preferred
Minimum 2 years of call center, customer service, or clinical research–related work experience
MediClear Certification (or equivalent healthcare compliance credential) required
Strong written and verbal communication skills, with the ability to manage a fast-paced call queue
Proficiency with computer systems, call distribution tools (such as Cisco Enterprise Contact Center), and data entry software
Demonstrated ability to stay organized and maintain accuracy in a high-volume, metric-driven environment
Company
Revel Staffing
Built from the ground up with industry experts, Revel Staffing is here to help with all of your talent needs.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase