Level AI · 3 weeks ago
Solutions Architect
United States
Full-time
Remote
Mid Level
3+ years expLevel AI is a Series C startup headquartered in Mountain View, California, focused on revolutionizing customer engagement through its AI-native platform. As a Solutions Architect, you will serve as a technical escalation point and subject matter expert, helping customers integrate the Level AI platform with their systems to achieve their business goals.
AnalyticsArtificial Intelligence (AI)Information Technology
Responsibilities
Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise
Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities
Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI
Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations
Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based)Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI’s solutions
Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity
Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needsCollaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues
Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients
Qualification
Required
Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
3+ years of experience in a hands on technical role
1+ years of experience in development, integration engineering, or SaaS/cloud-hosted solutions
Strong technical background with experience interacting with APIs and using cloud services
Experience with integrating with CRMs such as Salesforce
Ability to translate complex concepts into actionable items to non-technical stakeholders
Strong communication skills in English (both written and verbal)
Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges
Proficiency in programming languages such as Python and JavaScript for process automation
Excellent troubleshooting, problem-solving, and analytical skills
Quick learner who can rapidly adapt to new software, including Level AI and industry-specific tools used by customers
Preferred
Familiarity with intent-based and generative artificial intelligence
Experience with Telephony Systems such as AWS Connect, Five9 and Genesys
Company
Level AI
Level AI is a platform for businesses to automate tedious workflows and transform customer experience.
51-200 employees
H1B Sponsorship
Level AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$74.4MKey Investors
Adams Street PartnersBattery VenturesEniac Ventures
2024-07-23Series C· $39.4M
2022-03-02Series B· $20M
2021-08-25Series A· $13M
Recent News
2025-06-13
2025-06-09
Google Patent
2025-04-02
Company data provided by crunchbase