Cox Enterprises · 2 months ago
Business Service Specialist
Morgantown PA
Full-time
Hybrid
Mid Level
$17.74/hr - $26.59/hr
3+ years expCox Automotive is a company transforming the automotive industry through innovative technology and exceptional service. They are seeking a Business Service Specialist to coordinate fleet maintenance, manage vehicle assignments, and ensure compliance with regulations while providing outstanding customer service.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Perform various clerical and administrative duties relating to the Fleet Management program fulfillment
Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships
Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations
Analyze, manage, and report customer vehicle information/ shop throughput via daily report and query capabilities
Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events
Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators
Work with Leader to achieve customer’s expectations of department deliverables through proactive communications, establish and maintain relationships with customers
Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems
May be required to provide detailed vehicle information to support utilization and reliability
Utilize the fleet asset maintenance systems to monitor and track vehicle repairs
Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians
Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction
Qualification
Required
High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
Strong proficiency with computers, Microsoft Office programs, and internet-based applications
Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed
Ability to maintain accurate records, asset inventories and to create/analyze reports
Strong people skills and the ability to effectively communicate with peers, business partners, and leadership
Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures
Proficient in understanding, analysis, and management of vehicle information to provide recommendations
Works well in a team environment by supporting departmental initiatives and goals
Provide excellent customer service, organizational skills, and communication skills (written and verbal)
Ability to sit or stand for prolonged periods of time
Ability to perform repetitive data entry tasks, manual dexterity
Travel is isolated to nearby customer locations within assigned region
Occasional exposure to weather conditions, fumes, and noise
Preferred
Associate degree or 5 years fleet experience preferred
Works well in a team environment by supporting departmental initiatives and goals
Knowledge of federal, local, and state laws within region to support compliance of all vehicles related records
Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase