XBP Global · 4 days ago
Digital Print Coordinator/Print Operator
New York, NY
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrXBP Global is a workflow automation leader that enables digital transformation for clients worldwide. The Digital Print Coordinator/Print Operator will manage client interactions, coordinate workflow activities, and ensure customer satisfaction while operating print jobs and maintaining documentation. This role requires multitasking and strong customer service skills to meet the demands of print deadlines and quality maintenance.
Computer Software
Responsibilities
Answer Incoming Calls
Monitor Email Traffic on varies areas of Intake
Respond to emails and answer inquiries
Strong Customer Service Skills
Strong verbal/written communication skills
Assess incoming print jobs and requested deadlines
Communicate effectively with clients regarding job requirements
Ability to negotiate deadlines and other job parameters as necessary
Organize and prioritize jobs in queue to optimize meeting client expectations
Ability to use Microsoft office suite
Assign print jobs fairly between print operators
Operate print, copy and scanning equipment
Operate binding and other finishing equipment
Ability to operate various print equipment and high volume printers such as (Xerox, Konica Minolta, etc…)
Responsible for quickly and adequately producing detailed, high-quality printed materials/ styles in a time-sensitive atmosphere utilizing high-speed digital printers
Perform multiple finishing types: wire-o, 3 hole drill, lamination, stuffing envelopes, folding, and cutting
Experience in using electronic/manual cutter
Setting up and operating a variety of fiery printing software
Ability to use Microsoft office suite
Troubleshoot machine problems
Participate in cross-training and perform other duties as needed
Handle time-sensitive material and maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Perform other tasks as necessary / assigned
The Digital Print Coordinator assign/ delegates work to copy operators and ensure the team is fully utilized, productive and meeting the print deadlines demands
Qualification
Required
Previous experience in Mail/Document Preparation
Document Scanning and/or Document Indexing
Ability to effectively work individually or in a team environment
Ability to handle multiple projects simultaneously
Ability to adapt to changing fast-growing production environment
Ability to communicate both verbally and written with customers and company personnel
Strong organizational and administrative skills
Ability to meet employer's attendance policy
Work experience in email and Microsoft Windows environments is required
May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations
Must be able to sit, stand, and/or walk for long periods of time with or without accommodations
High School Diploma or equivalent (GED) required
Preferred
EXCELLENT Customer service is a must!
Able to function in a fast paced environment and under critical deadlines
Able to handle demanding clients in a professional manner
It's up to the Team Lead (or Coordinator) to meet the client's demands and do everything in their power to meet the requested deadline
Applicant must have a strong copy background and be familiar with Fiery software as well as Copy equipment (Konica Minolta, Xerox, Ricoh, ETC...)
Must have experience running large copy jobs as well as binding (wire-o, 3 Ring binder)
Benefits
Medical, Dental, Vision coverage.
401K
Referral Bonus
Company
XBP Global
XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase