XBP Global ยท 1 day ago
Client Experience Associate
New York, NY
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expXBP Global is a workflow automation leader that leverages industry experience and Agentic AI to enable digital transformation for clients. The Client Experience Associate will primarily perform data entry tasks, ensuring the accuracy of automated records and managing service requests in a customer-focused environment.
Computer Software
Responsibilities
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment
Maintain and monitor tidiness in copy rooms, break areas, and other office space
Stock the break areas with refreshments and general supplies
Take inventory of office supplies, identifying when to replenish and quantity
Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products
Document information in all logs and reports with keen attention to detail
Follow up and escalate service and supply requests with third party vendors on an ongoing basis
Daily interaction with Customers, Service Technicians, Managers, and vendors
Facilitate any shared email boxes
Adhere to all safety procedures
Perform other tasks as assigned
Participate in cross-training in print and tax processing support
Provide backfill as needed
Availability for overtime during busy season
Qualification
Required
Excellent communication skills both verbal and written, in person, email or telephone
Ability to interface with end-user in a professional manner, with a sense of urgency
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Excellent communication skills, both verbal and written
Ability to meet employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage
18 Years of Age or Older
High School Diploma or GED
Minimum of 1-year customer service related experience
Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area
Required to stand, walk, simple grasp, reach with hands and arms
Repetitive motion is required; may require twisting/bending/climbing
May lift up to 50 lbs. frequently
Significant walking; Ability to stand, sit and/or walk for long periods of time with or without accommodations
Benefits
Bonus opportunities may be provided as part of the compensation package
A full range of medical, financial, and/or other benefits, dependent on the position offered
Company
XBP Global
XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase