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TikTok · 1 month ago

Senior Operations Support Engineer - USDS NOC

Seattle, WA

Full-time

Hybrid

Senior Level

$178K/yr - $342K/yr

TikTok is the leading destination for short-form mobile video, and they are seeking a Senior Operations Support Engineer for their USDS NOC team. The role involves collaborating with internal teams to deploy software changes, providing operational support for production systems, and participating in a 24/7 on-call rotation.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Collaborate with internal teams to deploy software and configuration changes to servers, ensuring seamless execution with no service impact

Provide daily operational support for production systems and services

Monitor system health and performance, respond promptly to on-calls/incidents/alerts, and keep stakeholders informed throughout issue resolution

Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed

Provide Tier-1 support for mission-critical production services

Develop and document processes to enhance team collaboration, knowledge sharing, and training

Implement configuration changes to applications and servers to align with business objectives

Drive innovation by automating routine tasks to improve efficiency

Ensure the effective operation and maintenance of production systems

Guide and train fellow NOC engineers to enhance their operational understanding of day-to-day tasks

Lead project-based initiatives, ensuring feasibility, progress tracking, and timely completion

Review team workflows to identify and implement improvements

Analyze recurring troubleshooting patterns, collaborating with relevant teams to drive long-term resolutions and improve NOC efficiency

Introduce new initiatives to optimize team performance

Identify gaps, improve metrics, and streamline processes to enhance team efficiency

Mentor and support team members across all three shifts to maintain a consistent knowledge base

Drive cross-functional collaboration projects

Qualification

ServerApplication supportKubernetesDocker/container technologiesCloud technologiesLinux/Unix administrationAutomation proficiencyMonitoring solutionsBig data technologiesAnalytical skillsMultitasking abilityIncident review familiarityNetworking troubleshootingCommunicationTeam player

Required

Bachelor's degree in Computer Science or a related field (mandatory)

Strong analytical skills with excellent written and communication abilities

Proven ability to multitask, prioritize effectively, and perform in a fast-paced environment

Strong team player with a proactive approach and demonstrated ability to work effectively within a team

Experience in server and application support is required, including support of Kubernetes, Docker/container technologies, microservice architectures, cloud technologies and services, web technologies (Apache, Nginx, etc), database technologies (Redis, MySQL, etc) and monitoring solutions (Grafana, Elasticsearch, etc)

Proficiency in automation to streamline day-to-day tasks

Preferred

Experience with big data technologies (e.g., MySQL, Spark, Hive, HDFS, Flink, Yarn, Kafka)

Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed

Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice

Familiarity with networking LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting

Strong proficiency in Linux/Unix administration

Benefits

Employees have day one access to medical, dental, and vision insurance

A 401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits, among others

Employees also receive 10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)